Bilingual Caseworker Support Associate

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities:

• Sort and review incoming patient information/documentation in database(s); documentation types include the following, but are not limited to: insurance information, enrollment forms, prescriptions, etc.
• Review patient information in database and ensure accurate documentation as per client needs, as well as data entry of pertinent information received (e.g. test results, prescriptions).
• Information management and pharmacovigilance: Recognize and report adverse and other reportable events received alone or in combination with a product complaint or medical information question in compliance with SOP/protocol; document activities in program specific database.
• Interpret documentation received from physicians’ offices, clinics, etc. (e.g. medical directives, consult notes, test results).
• Attach post-injection/infusion reports to patient database(s) to ensure proper documentation for patient assistance and drug safety program needs.
• Review post-injection/infusion reports and identifying and reporting all adverse events indicated.
• Faxing post-injection/infusion reports to physicians’ offices, as required.
• Updating patients’ files in respective database(s) to indicate patients’ next injection/infusion appointment dates.
• Following-up with field nurses for missing and/or incomplete post-injection/infusion reports, as required.
• Work directly with internal clients to request additional information or clarification, as necessary.
• Assist in team-specific training of new hires.
• Attend on-going and specialized training courses for products or programs, as deemed appropriate by Program Manager.
• Provide reports and complete other tasks assigned by Program Manager, as needed

Experience:

• A minimum of two (2) years experience in customer service; experience in medical, pharmaceutical, and/or insurance industry is a strong asset
• Fluency in English and French, verbal and written
• Highly organized with strong attention to detail
• Proficiency in Microsoft applications (Outlook, Word, Excel, and PowerPoint)
• Experience working in a call centre environment an asset
• Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients
• Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines
• Experience in the medical and/or pharmaceutical field(s) and medical terminology an asset
• Able to work any 8-hour shift (between 8:00AM- 8:00PM)
• Minimum University Degree in a related field or equivalent

Skills and Knowledge:

• A minimum of two (2) years experience in customer service; experience in medical, pharmaceutical, and/or insurance industry is a strong asset
• Fluency in English and French, verbal and written
• Highly organized with strong attention to detail
• Proficiency in Microsoft applications (Outlook, Word, Excel, and PowerPoint)
• Experience working in a call centre environment an asset
• Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients
• Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines
• Experience in the medical and/or pharmaceutical field(s) and medical terminology an asset
• Able to work any 8-hour shift (between 8:00AM- 8:00PM)
• Minimum University Degree in a related field or equivalent

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

$43,400 CAD - 67,980 CADThis posting is intended to fill an existing vacancy for our Bilingual Caseworker Support Associate role.

Affiliated Companies:

Affiliated Companies: Innomar Strategies