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Full-Time

Senior Manager

Internal Communications

Confirmed live in the last 24 hours

Affirm

Affirm

1,001-5,000 employees

Provides buy now, pay later financing solutions

Fintech
Financial Services

Compensation Overview

$142k - $192kAnnually

+ Equity Rewards + Monthly Stipends + Benefits

Expert

Remote in Canada

Category
Human Resources
People & HR
Required Skills
Communications
Management
Requirements
  • 10+ years of progressive experience in Communications or related fields, with a specific emphasis on enhancing employee experience and internal communications.
  • Exceptional skills in writing and visual storytelling, with a proven ability to craft compelling narratives and create engaging visual content that resonates with employees.
  • Demonstrated experience in developing and implementing internal communication strategies and programs.
  • Strong understanding of the employee lifecycle and relevant people programs as well as how to communicate them effectively to employees.
  • Demonstrated experience in change management, with a proven ability to guide high-priority initiatives and ensure effective communication during transitions.
  • Ability to collaborate with and influence People professionals & company leaders, actively listening to understand their communication needs and providing strategic guidance.
  • Experience in using metrics and feedback to evaluate the effectiveness of communications and make improvements.
Responsibilities
  • Develop and implement a company-wide internal communication strategy that promotes transparency, enhances employee engagement, and supports Affirm’s goals, values, and culture.
  • Re-invent and own the company’s All Teams and AMA strategy, content curation, and successful execution and measurement of these forums.
  • Partner closely with the Corporate Communications and Branding team to ensure any critical company wide communications and announcements are aligned with Affirm’s voice and branding.
  • Develop and implement communication strategies and a communications calendar that support all People team programs and initiatives, ensuring timely and effective dissemination of information.
  • Evaluate the effectiveness of internal communications, using metrics and feedback to continuously improve and adapt the communication strategy and tactics.
  • Draft and drive internal communications materials on behalf of executives. Provide guidance to People professionals & company leaders on internal communication best practices, helping them to improve their communication skills and effectiveness.
  • Develop and instill change management best practices and process to ensure appropriate parties are engaged and informed. Focused on fostering a proactive approach to incorporating change management considerations in the launch of new programs and initiatives.
  • Serve as a communications partner to leaders, providing advice and mentorship that reflects an understanding of their business and leadership style as well as a data-driven approach to how we communicate with Affirmers (e.g., reorgs, new programming, etc.).
  • Define what an issues management strategy looks like for personnel related issues and a system for managing those including how to engage and leverage the communications team, legal team and business units.

Affirm provides point-of-sale financing solutions as an alternative to traditional credit cards. Its main service is the "buy now, pay later" (BNPL) model, which allows consumers to make purchases and pay for them over time through installment plans, often without hidden fees. Affirm partners with merchants to integrate its payment solutions into both online and in-store shopping experiences, using user-friendly plugins and APIs. This integration requires minimal technical effort from merchants. Affirm generates revenue through interest and fees on the loans it offers to consumers, as well as fees from merchants who use its services. Additionally, it provides a merchant dashboard for transaction processing and marketing support, helping businesses increase conversion rates and enhance customer purchasing power. The goal of Affirm is to offer flexible payment options that benefit both consumers and merchants in the e-commerce and retail markets.

Company Stage

IPO

Total Funding

$2.9B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

4%

1 year growth

3%

2 year growth

-11%
Simplify Jobs

Simplify's Take

What believers are saying

  • Affirm's partnerships with major brands and events, like the Austin Marathon, enhance its visibility and consumer trust.
  • The company's IPO and subsequent market performance indicate strong investor confidence and growth potential.
  • Affirm's integration with Apple's new installment loan offerings could significantly expand its user base and market reach.

What critics are saying

  • New CFPB regulations could impose additional compliance costs and operational burdens on Affirm, affecting profitability.
  • Data breaches, such as the recent Evolve Bank incident, pose significant risks to consumer trust and data security.

What makes Affirm unique

  • Affirm's seamless integration with both online and in-store shopping experiences sets it apart from other BNPL providers who may focus solely on e-commerce.
  • The dual revenue stream from both consumer interest/fees and merchant fees provides a robust financial model, unlike competitors who may rely on a single revenue source.
  • Affirm's user-friendly plugins and APIs make it easier for merchants to adopt their payment solutions, reducing technical barriers to entry.

Benefits

Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses

Supportive communities: Get involved with our employee resource groups and community groups

Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country

Generous time off: Take the time you need when life happens

Health benefits: Get a plan that fits your needs

Mental healthcare: Take care of your mind with great mental health programs

Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.

Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.

Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.

Learning & development: Engage in exciting learning programs to level up your growth.