IT Helpdesk Specialist
About the job
- At least 2 years of experience providing Level 1 or higher help desk support in IT operations.
- Excellent communication skills.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Patience in handling difficult customer-service situations.
- Amenability to working in a hybrid setup in Ortigas.
- Serve as the first point of contact for customers seeking technical assistance by phone or email.
- Troubleshoot issues using diagnostic techniques and relevant questions.
- Determine the best solution based on the issue and details provided by customers.
- Guide customers through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems, including their resolutions, in logs.
- Follow up and update customer status and information.
- Pass customer feedback or suggestions to the appropriate internal team.
- Identify and suggest possible procedural improvements.
About the company
Questronix is a Philippine systems integrator that helps organizations plan, deploy, and support enterprise technology. It combines technology products with cybersecurity, hybrid cloud, analytics, data management, and business application services for customers across the Philippines. Its teams scope client requirements, design architectures, connect hardware and software to existing workflows, then maintain installations or run selected processes through managed services. Customers engage Questronix for product supply, implementation projects, and ongoing support across IT environments. Founded in 1987, the privately held company is headquartered in Makati City, Philippines.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Makati, Philippines
Founded
1987
Get referred to Questronix
See people who can refer or advise you
Simplify's Take
What believers are saying
- Employee recycling supports community meals: Questronix allocated E-Bin proceeds to its feeding program in March 2026.
- Government projects add delivery experience: Questronix launched MINAI legal-record search for the Philippine budget agency in December 2025.
- Security processes gained certification: Questronix announced ISO 27001 in April 2026, reporting no major or minor internal non-compliances.
What critics are saying
- Managed services lost momentum: Questronix's March 2026 update reports softer 2025 performance and prioritizes renewed expansion.
- Growth comes with cost discipline: Questronix's March 2026 plan targets 25% growth alongside efficiency improvements.
- Employee reviews flag compensation: Questronix's July 2026 Indeed page scores pay and benefits 2.6/5, with 23 total reviews.
What makes Questronix unique
- Engineers also work on older platforms: Questronix's catalog includes IBM i and AIX midrange servers.
- Returning clients anchor delivery: Questronix reports 80% repeat business across more than 500 projects.
- Continuity work spans cloud environments: Questronix sells backup, high-availability and disaster-recovery services for enterprise and hybrid-cloud systems.
Help us improve and share your feedback! Did you find this helpful?