Questronix

Integrates IT systems for Philippine enterprises

IT Helpdesk Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timePhilippinesNo salary listed

About the Job

Requirements

At least 2 years of experience providing Level 1 or higher help desk support in IT operations.
Excellent communication skills.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Patience in handling difficult customer-service situations.
Amenability to working in a hybrid setup in Ortigas.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance by phone or email.
Troubleshoot issues using diagnostic techniques and relevant questions.
Determine the best solution based on the issue and details provided by customers.
Guide customers through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems, including their resolutions, in logs.
Follow up and update customer status and information.
Pass customer feedback or suggestions to the appropriate internal team.
Identify and suggest possible procedural improvements.

IT Helpdesk Specialist

Questronix Corporation · Ortigas Center, Philippines (Hybrid) · Full-time · Posted 2024-08-30

Workplace: hybrid

Description

Job Description

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

Requirements

Minimum Qualifications

Atleast 2 years of experience providing level 1 or above help desk support in IT operations
Excellent communication skills
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Patience for dealing with difficult customer-service situations
Amenable to work hybrid set up (Ortigas)

Apply

Apply at Questronix Corporation

About the Company

Questronix

Integrates IT systems for Philippine enterprises

Questronix is a Philippine systems integrator that helps organizations plan, deploy, and support enterprise technology. It combines technology products with cybersecurity, hybrid cloud, analytics, data management, and business application services for customers across the Philippines. Its teams scope client requirements, design architectures, connect hardware and software to existing workflows, then maintain installations or run selected processes through managed services. Customers engage Questronix for product supply, implementation projects, and ongoing support across IT environments. Founded in 1987, the privately held company is headquartered in Makati City, Philippines.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Makati, Philippines
Founded: 1987

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