Resort Experience Supervisor

Description

The JOB:

As a Resort Experience Supervisor, you will have the opportunity to meet and interact with people from all over the world while enjoying the sunshine and views of Mission Bay. Our Resort Experience Supervisor will be responsible for coordinating and supervising resort activities to ensure our guests have enjoyable and meaningful experiences. The Resort Experience Supervisor is a highly visible role in which you directly impact the guests stay and have the ability to create memories that will last a lifetime!

Key Responsibilities:

• Supervise and support resort experience team.
  
• Coordinate and monitor daily guest experiences, including daily events, member events, and recreational activities.
  
• Handle guest inquiries, feedback, and complaints with professionalism and promptness.
  
• Work with various departments (housekeeping, food & beverage, spa, etc.) to ensure seamless service delivery.
  
• Maintain and exceed guest satisfaction goals through proactive engagement and personalized service.
  
• Assist in developing new activities and experiences to enhance the resort’s offerings.
  
• Train, mentor, and evaluate team members to uphold high service standards.

YOU:

To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. The ideal candidate has a friendly demeanor, the ability to learn new computer programs, can multitask and complete projects in a timely manner. This role as Resort Experience Supervisor requires skills such as organization, attention to detail, reliability and a desire to take care of others.

Our CULTURE:

People who best fit our culture are hard-working, reliable team players with a passion for hospitality. We look for candidates with a 'can do' attitude and a willingness to learn. We let our personalities shine and we like to have fun. The Mission Bay Resort Hotel is part of Noble House Hotels & Resorts: a curated collection of 23+ unique hotels around the Americas, distinctly unique in location and soul.

At Mission Bay Resort, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

The OFFER:

In return, you are rewarded with a competitive compensation package:

• Free Daily Meal
• Free Parking
• On-Demand Pay-Your Pay before Payday
• The position starts at $27.58

Requirements

• 2+ years in a supervisory or leadership role within hospitality, recreation, or guest services.
  
• Strong understanding of luxury service standards and guest engagement techniques.
  
• Excellent interpersonal and conflict-resolution skills.
  
• Ability to lead a team with enthusiasm and accountability.
  
• Flexible schedule, including weekends and holidays.
  
• Willingness to work outdoors and stand on your feet for extended periods, including shifts longer than 8 hours.