Penske

Diversified transportation, logistics, and motorsports provider

Remarketing Support Coordinator

Administrative SupportConfirmed live in the last 24 hours

Full-timeReading, PA, USANo salary listed

About the Job

Requirements

At least 1 year of experience in an administrative or customer service role in a call center, customer-facing, or retail environment is required.
A high school diploma or equivalent is required.
Excellent written and oral communication and interpersonal skills are required.
Strong multitasking and organizational skills are required.
Ability to work in a fast-paced environment while remaining accurate is required.
Proficiency with computers, including Microsoft and Windows-based programs, is required.
Regular, predictable, full attendance is required.
Willingness to travel as necessary, work the required schedule and at the specific location, complete the Penske employment application, submit to a background investigation covering past employment, education, and criminal history, and undergo drug screening are required.
Ability to read, communicate verbally and in writing, remember and analyze information, and understand instructions or guidelines is required.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift or move up to 25 pounds/12 kilograms is required.
Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus are required.

Responsibilities

Fulfill administrative responsibilities, including preparing general releases through DocuSign, processing refund workflows, and conducting customer follow-ups.
Handle tasks assigned by leadership based on business needs.
Assist with Salesforce reporting for groups such as Premier Finance and Penske Fleet Management to provide visibility and accountability for actionable items.
Communicate with internal and external customers, contacts, and vendors.
Provide backup coverage when associates are out of office or work volumes require cross-training with other roles.
View and update cases, including Service Coordinator and post-sale cases.
Complete other assigned projects and tasks.
Support business leaders with reporting and metrics, process refunds with quick turnaround times, and update Salesforce records to improve communication and visibility.
Handle customer calls, emails, and other communications when associates are out of office or work volume requires.

Position Summary:

The role will manage a variety of responsibilities, including assigned tasks, communication between teams and departments, and supporting business leaders with reporting and metrics. They will assist with processing refunds, ensuring quick turnaround times, which will improve customer satisfaction. They will be responsible for viewing and updating various salesforce records including post sale cases, improving communication and visibility to the team. They will provide a direct impact on customer experience and improved cycle times throughout the sales process through not only their own work but by alleviating tasks from others throughout the department, allowing them to focus on customer experience and interactions. The administrators may also be responsible for customer calls, emails, and overall communication when associates are out of office or work volume.

Responsibilities: 

• Fulfill administrative responsibilities, i.e. general releases via DocuSign, refund workflows, customer follow-ups, etc.

• Handle various assigned tasks established by leadership and based on business need.

• Assist with salesforce reporting to different groups, such as Premier Finance and Penske Fleet Management, allowing visibility and accountability for actionable items.

• Communicate between internal and external customers, contacts, and vendors.

• Act as a back-up when associates are out of office or work volumes requires cross training with other roles.

• View and update cases, including Service Coordinator/post-sale cases.

• Other projects/tasks as assigned.

Qualifications:

• At least 1 year of experience in an administrative or customer service role either in a Call Center environment or in a customer facing / retail environment is required.

• High school diploma or equivalent required.

• Excellent written and oral communication and interpersonal skills required.

• Strong multi-tasking and organizational skills required.

• Ability to work in a fast-paced environment and remain accurate required.

• Proficiency with computers including Microsoft and Windows based programs.

• Regular, predictable, full attendance is an essential function of the job.

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About the Company

Penske

Diversified transportation, logistics, and motorsports provider

Penske provides a range of transportation services, including retail automotive sales and service, truck leasing and rental, and logistics solutions, plus professional motorsports activities. Its offerings work through distinct units: Penske Automotive Group sells and services vehicles, Penske Truck Leasing rents and maintains trucks with fleet management, and Penske Logistics handles end-to-end supply chain services. The company differentiates itself by operating multiple transportation and entertainment businesses under one private global umbrella, enabling cross-sell opportunities and large-scale coordination. Its goal is to deliver reliable, end-to-end transportation and logistics solutions for individuals and businesses worldwide while growing its diversified portfolio and leveraging scale.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Bellflower, CA
Founded: 1969

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