Senior Growth Operations Manager

About the role and team 

As a Senior Growth Operations Manager, you will be responsible for driving performance across a defined set of cities and archetypes. This role sits at the intersection of strategy and execution, translating company-level targets into geo-specific insights and actions that improve growth outcomes.
 

You will own the end-to-end understanding of your geos: how they are performing, why they are performing that way, and what actions should be taken to close gaps or accelerate growth. In parallel, you will act as the team’s point person for a specific growth lever or functional domain such as platform pricing, helping shape best practices and interventions that can be applied across multiple cities.
 

You’ll partner closely with Central Ops teams, and other functional partners, while directly owning select geo-level levers. This role is ideal for someone who enjoys problem-solving, working cross-functionally, and turning ambiguity into clear, actionable recommendations.
 

What you’ll do 

• Own geo performance for your assigned cities and archetypes: You will act as the primary point of accountability for city-level outcomes, interpret performance relative to targets and guardrails, and surface where and why geos are diverging from expectations.
• Diagnose geo-level risks and opportunities: You will analyze city-level trends and performance drivers, identify root causes of underperformance or upside potential, and translate insights into clear problem statements and recommendations.
• Recommend and drive geo-level interventions: You will propose targeted actions to address performance gaps or unlock growth, directly activate City Growth–owned levers where applicable, and coordinate with Central teams on geo-level adjustments to shared levers.
• Own a functional area of expertise: You will serve as the team’s point person for a specific growth lever or functional domain, build a deep understanding of how this lever performs across different geos, and apply that expertise to support other ICs when relevant.
• Partner cross-functionally to deliver impact: You will work closely with S&P, Central Ops, and functional teams to align on priorities, ensure geo-level actions are feasible and executed effectively, and communicate progress, risks, and outcomes clearly to stakeholders.
• Contribute to playbook development and team learning: You will document what works and what doesn’t across geos and levers, share insights to refine geo strategies and intervention playbooks, and help scale learnings across the broader City Growth team.
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Basic Qualifications 

• 5 - 7 years experience in strategy consulting, investment banking, or an analytical role.
• Strong analytical and problem-solving skills, including high proficiency in SQL (Python experience is an added plus) with the ability to turn complex data into actionable insights.
• Clear communicator with the ability to craft and present data-driven recommendations to senior stakeholders.
• Ability to go deep on technical domains and translate key insights to leadership in a compelling and easy to understand way
• Strong stakeholder management skills, with the ability to influence and align cross-functional partners toward a clear direction.
• Comfort working in ambiguity, with the ability to prioritize, problem-solve, and take ownership of outcomes.

Preferred Qualifications 

• Strong understanding of Japan’s geography and regional market dynamics.
• Japanese proficiency is preferred