Deskside Support Specialist
G2IT
Deskside Support Specialist
G2IT
Integrates secure technology for federal agencies
Location: On-Site
Company: G2IT
Salary: $50,000–$55,000 annually, depending on experience
Schedule: Monday–Friday | Typically 8-hour shifts
Clearance Required: Active DoD Secret Clearance
Are you an IT professional who enjoys solving technical challenges, working directly with users, and making a meaningful impact?
G2IT is seeking a Deskside Support Specialist to join our mission-focused IT operations team. This is an excellent opportunity for a hands-on IT professional looking to expand their technical experience while supporting critical Department of Defense operations.
In this role, you won't just be answering support tickets. You'll be a key part of the team keeping essential IT systems and users operational. You'll troubleshoot real-world technical challenges, collaborate with experienced IT professionals, and gain exposure to enterprise systems and mission-critical technology.
If you have a passion for technology, enjoy helping others, and want to build your career in a dynamic DoD environment, we'd love to hear from you!
Meaningful Work: Support mission-critical operations where your technical expertise makes a direct impact.
Hands-On Technical Experience: Work with enterprise hardware, software, workstations, virtual clients, and IT support systems.
Professional Growth: Expand your troubleshooting skills and collaborate with network, systems engineering, and application support teams.
Collaborative Team Environment: Work alongside experienced IT professionals who share a commitment to supporting the mission.
Consistent Work Schedule: Enjoy a typically Monday–Friday, 8-hour workday, with schedule adjustments during operational events.
Competitive Compensation: Earn $50,000–$55,000 annually, depending on experience.
As a Deskside Support Specialist, you'll serve as a trusted technical resource for end users, providing responsive support and helping ensure uninterrupted IT operations.
Your responsibilities will include:
Provide Tier 1 and Tier 2 technical support for desktops, laptops, monitors, printers, peripherals, and software applications.
Troubleshoot and resolve Windows operating system, Microsoft Office, hardware, software, and network connectivity issues.
Deliver hands-on technical assistance to users in a fast-paced, mission-focused watch floor environment.
Install, configure, maintain, and troubleshoot desktops, laptops, virtual clients, and other end-user devices.
Collaborate with network engineers, systems administrators, and application support teams to resolve complex technical issues.
Diagnose technical problems, identify root causes, and implement effective solutions.
Manage and document incidents, service requests, troubleshooting steps, and resolutions using an enterprise IT Service Management (ITSM) platform.
Support incident management, request fulfillment, and end-user device lifecycle activities.
Perform fault isolation and diagnostic procedures to restore service efficiently.
Contribute to technical documentation, troubleshooting guides, and knowledge base improvements.
Support mission operations during contingency or Real World events, including schedule adjustments when required.
We're looking for a motivated IT professional who takes pride in solving problems, providing excellent customer service, and supporting a team-oriented environment.
Required Qualifications
At least 2 years of Service Desk, Help Desk, or related technical support experience in an enterprise IT environment.
Active DoD Secret Security Clearance.
Current DoD 8570/8140 IAT Level II certification, such as CompTIA Security+ CE or equivalent.
U.S. citizenship.
Hands-on experience troubleshooting Windows operating systems, Microsoft Office applications, desktop hardware, printers, and network connectivity issues.
Strong communication and customer service skills.
Ability to troubleshoot technical issues independently and work collaboratively with other IT teams.
Ability to perform effectively in a fast-paced, mission-critical environment.
Preferred Qualifications
Bachelor's degree or equivalent professional experience.
ITIL Foundation v3 or higher certification.
Experience with BMC Remedy or a comparable enterprise ITSM platform.
This position typically follows a Monday–Friday schedule, working eight hours per day. During Real World mission events or operational contingencies, schedules and duty hours may be adjusted to meet mission requirements.
At G2IT, your work matters. As a Deskside Support Specialist, you'll have the opportunity to apply your technical knowledge, tackle new challenges, and work alongside experienced professionals supporting critical DoD operations.
Annual Salary: $50,000–$55,000, depending on experience.
G2IT integrates and manages technology for U.S. federal agencies and national-security organizations. Its engineers combine cloud migration, secure software development and cyber defense with service-management systems that handle users' technical requests. The firm connects commercial enterprise platforms from vendors such as BMC and ServiceNow, designing architectures and automating deployment and compliance checks for sensitive networks. Customers buy technology products and contracted professional services, with ongoing support for data centers, cloud environments and workplace systems. Founded in 2014, G2IT is headquartered in Annapolis, Maryland.
Explore more opportunities at G2IT