Client Success Coordinator
EverService
Client Success Coordinator
EverService
End-to-end, tech-enabled business services platform
About LawRank
LawRank is one of the most respected SEO and digital marketing firms serving the legal industry, working with high-revenue law firms across the country. We're part of EverService Holdings, a Sunstone Partners-backed portfolio operator with multiple market-leading brands across digital marketing, including LawRank, iLawyer, and RYNO. Our scale gives clients access to best-in-class talent, technology, and capability, while our brand-led structure keeps us close to the firms we serve.
LawRank is seeking a skilled and dedicated Client Success Coordinator (CSC) to serve as a reliable liaison between our team and our clients while directly supporting our Client Success Managers. This role helps keep projects moving, client requests on track, and clients confident that their marketing is in good hands.
The ideal candidate is highly organized, client-focused, curious about digital marketing, and comfortable collaborating across teams. This position also provides hands-on exposure to SEO, paid media, website development, and client strategy, creating opportunities for continued growth within Client Success.
Deliver on Client Needs: Ensure client needs are met and exceeded at every stage, with a strong focus on meeting deadlines and following through on commitments.
Support Client Communications: Assist Client Success Managers with client communications and requests while helping build strong, trusting relationships.
Coordinate Across Teams: Collaborate with internal teams, including SEO, Paid Media, Content, and Development, to keep projects moving and provide a seamless client experience.
Support Client Reporting: Help prepare client reports and performance updates by gathering data and organizing insights that demonstrate campaign performance.
Assist with Content Management: Upload content and images to WordPress websites as part of the project delivery process.
Support Client Onboarding: Work with the Client Success and Sales teams to onboard new clients and ensure a smooth transition into LawRank's services.
Identify Growth Opportunities: Support the Client Success team in identifying opportunities that can contribute to clients' long-term success and growth.
Education: Bachelor's degree preferred.
Experience: 2+ years of experience in customer service, customer success, account coordination, assistant roles, or other relevant client-facing positions.
Skills:
High level of English proficiency, with strong written and verbal communication skills.
Excellent organizational and time-management skills, with the ability to manage multiple accounts, priorities, and deadlines.
Strong problem-solving and critical-thinking abilities.
Excellent attention to detail.
Client-focused mindset with strong empathy, patience, and relationship-building skills.
Ability to collaborate effectively with cross-functional teams.
Working knowledge of Google Workspace, including Docs, Sheets, and Drive.
Comfortable using AI tools and LLMs such as ChatGPT and Claude.
Certifications: No specific certifications required.
Previous experience working in a digital marketing agency.
Familiarity with digital marketing, including SEO, paid media, marketing funnels, and web development.
Experience with WordPress, website development projects, or reviewing and editing web copy.
Familiarity with tools such as GA4, Google Search Console, CallRail, Monday.com, Slack, or CRM/customer success platforms.
Experience managing or optimizing Google Ads campaigns is a plus.
Previous teaching or hospitality experience, particularly in customer-facing roles, is a plus.
Bilingual English/Spanish proficiency is a plus.
Working Conditions
Full-time position
Remote position
Role requires regular communication with clients and collaboration with cross-functional internal teams
Candidates should be comfortable working in a fast-paced digital marketing environment and managing multiple priorities and deadlines
We've Got You Covered! LawRank MX is proud to offer a variety of benefits, including:
EverService is a global holdings company specializing in B2B professional services for companies of all sizes, helping them to grow and scale. After years of operating across both marketing and engagement verticals, EverService has streamlined its portfolio and now concentrates exclusively on driving growth within its marketing ecosystem. Through its vertically integrated brands, EverService delivers performance-driven digital marketing solutions across the legal, home services, and professional services industries. Our agencies specialize in SEO, paid media, website design and development, conversion optimization, creative services, and analytics, leveraging advanced technology and AI to deliver measurable business impact. Backed by deep industry expertise and a commitment to scalable, data-driven execution, EverService is the trusted growth engine for the sectors we serve, helping businesses strengthen their online visibility, generate high-intent demand, and drive measurable, sustainable growth through digital marketing.
This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
End-to-end, tech-enabled business services platform
EverService is a parent company formed through a strategic roll-up of specialized brands to deliver end-to-end, tech-enabled business solutions. It unites services such as digital marketing, customer engagement, and support under one umbrella, incorporating Blue Corona (SEO and web design), RYNO Strategic Solutions (digital strategy), and Alert Communications (24/7 answering and intake), among others. The product suite works by integrating these acquired brands to provide coordinated, cross-sold services for clients, creating a seamless experience across marketing, communications, and back-office support. Its goal is to offer scalable, comprehensive solutions for businesses in sectors like legal, healthcare, and home services, helping clients attract, engage, and support customers efficiently, with growth funded through acquisitions, debt, and private equity.
Explore more opportunities at EverService