Guest Experience Maker

Duties and Responsibilities  

As Guest Experience Maker (GEM), I will assume full responsibility for the efficient operation in the following:  

Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.  

Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.  

Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.  

Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.  

Offer welcome drink and cold towel on arrival.  

Escort guests accordingly throughout the resort.  

Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay. 

Knowledge of fire & safety procedures and exits. 

Upsell all resort, spa, LIFE and restaurant facilities. 

Ensure all equipment of the department is kept clean and in good working condition.  

Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.  

Strictly adhere to LQA standards and guest comments.  

Qualifications 

To execute the position of Guest Experience Maker (GEM), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following: 

High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred. 

Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions and guest service.  

Fluent in English and French

EU passport or valid Swiss work authorization required