Service Center Team Manager

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

As an integral member of our team, the Service Center Team Manager (First Shift) will lead daily repair shop operations and support all plate heat exchanger activities. The role requires a proven leader who can develop employees, drive operational performance, improve processes, and maintain high standards of safety, quality, and customer service. While technical knowledge is valuable, the primary focus is leading people, executing operations effectively, and fostering a culture of continuous improvement and accountability.

This is an onsite role located in Houston, TX with a stable first-shift schedule of Monday through Friday, 6:00 AM to 2:30 PM. The position offers the advantage of early afternoon finishes, with occasional weekend support required to meet customer and operational needs.

As a part of the team, you will:

• Supervise daily repair‑shop operations and provide hands‑on leadership on the shop floor.
• Support Order & Shop Coordinators, Team Leads, and field representatives with technical and operational guidance.
• Interpret engineering drawings, research repair history, and troubleshoot equipment issues.
• Drive capacity planning, training development, and employee performance.
• Ensure shop safety compliance, PPE usage, and completion of safety inspections.
• Lead and participate in ALPS, 5S, and continuous‑improvement initiatives.
• Manage job folders, shop records, vendor POs, and documentation accuracy.
• Track employee utilization, support payroll/timekeeping, and reconcile shop supply accounts.
• Provide technical support to customers and participate in site visits as needed.
• Collaborate with engineering, quality, and management teams to improve repair processes and turnaround times.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area. Visa sponsorship is not available for this role.

What you know:

You have an Associate's degree in an Engineering or equivalent experience, and:

• Minimum 5 years of hands‑on experience in repair, reconditioning, manufacturing, job‑shop, or service‑center environments.
• Minimum 3 years of experience in Leadership positions.
• Experience with Lean improvement tools (5S, Six Sigma, Kaizen).
• Experience with MRP/ERP systems.
• Ability to read and interpret blueprints.
• Strong understanding of machining and welding techniques.
• Strong customer‑service orientation and communication skills.
• Ability to lead teams, prioritize work, and perform under pressure.
• Teamwork, flexibility, initiative, sound judgment, integrity, and drive.

What’s in it for you?

Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The base salary for this role is typically $85,000 - $95,000.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

#LI-DM1

EEO/Vet/Disabled Employer