Administrative Assistant

The College of Social Sciences and Humanities (CSSH) combines Northeastern University’s signature approach to experiential learning with liberal arts education, interdisciplinary research, and community engagement, both locally and globally.

The Collegecomprises20 academic units, including two schools, eight departments, and ten interdisciplinary programs, as well as 15research centers and institutes. Our faculty connects liberal arts education with the challenges of our time, and fosters ethical reasoning and critical thought, with attention to the enduring significance of history, literature, and culture. CSSH promotes inquiry with global perspectives across interdisciplinary clusters ofexpertiseincluding:Artificial Intelligence, Resilience, Sustainability,Health, and Equity; Cultural studies, Governance, and Globalization; and Network Science, Computational Social Science, Digital Humanities, and Data Ethics.

At the College of Social Sciences and Humanities (CSSH), we believe that a culture of belonging, where every faculty member, staff member, and student feels empowered, respected, and connected, strengthens our shared pursuit of knowledge.

Reporting to the College Executive Assistant, the Administrative Assistantwill join an administrative teamandprovide administrative support toone or more units. This role willprimarilybe assigned to support theOffice of Student Academic Affairs and will be the front-line contact for the Collegeregardingundergraduate inquiries, requests for information, and appointments with advisors. The Administrative Assistant serves as a liaison between students and University offices to provideaccurateinformation and excellent customer service in helping students navigate their way through processes and procedures across the College and University.This role willworkwith students and parents on the phone, via e-mail, and in person. 

Duties include maintaining a welcoming officeatmosphere, providing immediate response to studentneeds, managingwork study students, ensuring appropriate front desk coverage, organizing and scheduling appointments and meetings,answering phones, email communications,maintainingoffice operations,ensuringaccurate and confidential recordkeeping,inputtingdata into central systems,andtroubleshootingmeeting technology

The Administrative Assistant willassistwith events and programming.This role ison campusfive days per weekdue tothe support needed for the team,students,parents, and visitors.

Key Responsibilities and Accountabilities
Customer Service

• Serves asakey point of contact for inquiries about programs, policies, and processesin one or more department/program

• Acquiresand applies department knowledge toprovideinformationforroutine matters andescalatemore serious matters

• Provides front desk coverage and coordinates work study student schedules to ensureappropriate coverage, customer service, and support are always available during needed hours (typically Monday-Friday, 9am – 5pm)
   

Administrative and Operational Support

• Organizes and schedules meetings

• Tracks and maintainsunitbudgets

• Maintains office equipment, generates purchase orders, reconciles corporate credit cards, files documents, sorts mail, answers department telephones and e-mail, and orders office supplies.

Data Gathering, Analysis & Reporting

• Gathers, organizes, and reviews data from a variety of sources for recordkeeping,reporting,and program management
   

Events

• Assistswith the planning of events and coordination of activities needed to hold workshops, conferences, and seminars