Hotel Manager

Job Description

Important Notes:

• This role is a Pacific Island based role in Fiji.
• The Hotel Manager reports into the General Manager and serves as the second-in-charge in his absence.

As the Hotel Manager at Radisson Blu Resort Fiji, you are the orchestrator of exceptional experiences. Your role goes beyond executing the masterplan; it's about balancing strategic focus on guest experience, revenue generation, and achieving commercial results.

• Our hotel management team are industry experts and recognized leaders with the ability to prioritize a complex and hands-on workload, and who strive to deliver an experience that is beyond expectation; creating memorable moments for our guests.
• Enjoy the challenge of running our show. It's what makes your heartbeat faster!
• You will ensure the smooth running of the hotel, manage all areas of the business operation and deliver guest service to the highest levels.
• You will work proactively with Heads of Department and key stakeholders to maximize guest satisfaction and comfort, bringing a positive and responsive approach to enquiries and problem resolution.
• You will be overall responsible for the daily operations of the resort, leading Front Office, Housekeeping, Engineering and Security to deliver operational excellence.
• You will assist the General Manager in all key property matters, including capital projects, guest experience initiatives, refurbishment projects and continuous operational improvement.
• You will hold regular briefings and communication meetings with the Executive Team, respond to audits, ensure compliance with brand standards, and drive continuous improvement in guest satisfaction and operational performance.
• You will demonstrate strong commercial and financial acumen, with the ability to interpret P&L statements, monitor business performance, analyze KPIs and implement strategies that improve profitability, productivity and operational efficiency.
• You will closely monitor daily business reports, forecasts and operational performance, making timely decisions to maximize revenue, guest satisfaction and overall hotel performance.
• You will ensure the property is maintained to a standard befitting a high-quality resort, delivering exceptional presentation, safety and brand compliance.
• You will drive a culture of service excellence through visible, hands-on leadership, coaching and mentoring, ensuring seamless service delivery across all operational departments while developing high-performing teams and future leaders.
• You will lead operational change initiatives that strengthen departmental performance, improve productivity and employee engagement, fostering a culture of accountability and continuous improvement.
• As Hotel Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualifications

Qualities We Seek in Our Hotel Manager:

• Flexibility and a positive, Yes I Can! attitude
• A minimum of five years' senior leadership experience, ideally in a luxury or upper-upscale resort
• Strong Rooms Division background (as a Director of Rooms, Executive Assistant Manager – Rooms, or Hotel Manager)
• Comfortable navigating the unique challenges of remote island resort life -  labour, logistics, supply chain and seasonality included
• A tertiary qualification in Hotel Management, Hospitality Management or a related field
• Hands-on, visible, lead-by-example leadership with an eye for detail
• A natural coach and mentor, building accountable, high-performing teams
• Passionate about creating extraordinary service, with a track record of lifting guest satisfaction and reputation
• Strong commercial and financial acumen; confident with P&Ls, forecasting and budgeting
• Skilled with Microsoft Office Suite (including word, excel and outlook), Opera PMS and Revenue Management Systems
• A sharp, analytical problem-solver who uses data and KPIs to drive continuous improvement
• Strong communication skills, with the ability to build effective working relationships across all departments and key stakeholders.

Ready to say, 'Yes I Can!'? Join us in making every moment matter at Radisson Blu Resort Fiji

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. 

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. 

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. 

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! 

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.  

Apply now and let’s make every moment matter.  

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.