Patient Care Coordinator - Behavioral Health
No salary listed
Entry
Lake Worth Beach, FL, USA
In Person
Medical, Clinical & Veterinary
About the job
Requirements
- A high school diploma or equivalent is required.
- Candidates must meet Florida Agency for Health Care Administration employment eligibility requirements, including successfully completing the required Level 2 fingerprint-based background screening and receiving an eligible determination, as applicable to the position.
- Strong communication, interpersonal, and organizational skills are required.
- Ability to build rapport with individuals from diverse backgrounds is required.
- Ability to remain calm, professional, and compassionate in challenging situations is required.
- Ability to work collaboratively with clinical and non-clinical teams is required.
- Ability to maintain confidentiality and follow established policies and procedures is required.
- Compassion and empathy when working with patients and families are required.
- Ability to actively listen and communicate with patients and families is required.
- Strong organizational skills and attention to detail are required.
- Professionalism and sound judgment when handling sensitive situations are required.
- Teamwork and collaboration within an interdisciplinary healthcare environment are required.
- Basic computer and documentation skills are required.
- Understanding of patient confidentiality and applicable privacy requirements is required.
- Commitment to workplace safety, compliance, and a drug-free workplace is required.
- Ability to recognize concerns that require escalation to nursing, clinical, or other licensed professionals is required.
Responsibilities
- Greet newly admitted patients and help create a welcoming, professional, and supportive first experience.
- Help patients become familiar with the facility, unit layout, daily schedule, program expectations, and available resources.
- Coordinate and verify participation in New Patient Orientation.
- Review program materials, patient rights and responsibilities, grievance procedures, confidentiality standards, and safety expectations.
- Help connect new patients with their primary therapist, nursing team, and peer community.
- Answer non-clinical questions and help patients understand what to expect during their stay.
- Conduct regular check-ins with newly admitted patients throughout their first three days of treatment.
- Help identify non-clinical barriers to engagement, including anxiety, confusion, uncertainty, or difficulty navigating the program.
- Encourage participation in groups, activities, and therapeutic programming.
- Listen to patient concerns and communicate them promptly to the appropriate clinical or operational team member.
- Escalate clinical, medical, behavioral, or safety concerns immediately to nursing or other licensed professionals.
- Provide a calm, supportive presence during patients’ transition into treatment.
- Serve as a communication bridge between patients and members of the interdisciplinary team.
- Collaborate with nursing, therapy, case management, medical, dietary, and other departments to help address patient needs.
- Communicate relevant patient concerns and observations to appropriate team members.
- Complete required documentation in accordance with facility policies and procedures.
- Maintain appropriate patient confidentiality and follow applicable privacy and compliance requirements.
- Help address basic environmental and comfort concerns, including room assignments, roommate concerns, and other non-clinical needs.
- Explain and support facility processes related to personal belongings and patient property.
- Identify and promptly report safety concerns according to facility procedures.
- Maintain professional boundaries and protect patient dignity and confidentiality.
- Promote a trauma-informed, respectful, and patient-centered approach in every interaction.
Desired Qualifications
- One year of experience in customer service, patient advocacy, healthcare, behavioral health, hospitality, recovery services, or a related field.
- Experience working with individuals experiencing substance use or mental health challenges.
- CPR and Standard First Aid certification.
About the company
The Recovery Village works as a behavioral-health treatment network for substance-use and mental-health conditions. Its facilities and programs provide medical, clinical, residential, outpatient, and continuing-care services according to patient need. Its operating model is specific: multidisciplinary teams work with patients and families across treatment settings while centralized services support access and operations. Roles include nursing, therapy, medicine, behavioral health, admissions, facilities, and administration. The scope follows The Recovery Village network and does not promise a particular clinical result.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Umatilla, Oregon
Founded
2013
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Simplify's Take
What believers are saying
- The Recovery Village Salem opened in October 2025, expanding Oregon capacity to 88 beds.
- The Kearneysville recovery village targets 200 residents, adding housing revenue and community integration.
- U.S. overdose deaths declined in 2026, easing referral pressure and improving payer optics.
What critics are saying
- Goldman Sachs Asset Management halted ARS's auction in January 2026, signaling ownership stress.
- Promises Behavioral Health closed three facilities in late 2026, cutting 122 jobs.
- Behavioral-health litigation and patient-safety scrutiny can hit admissions and payer relationships fast.
What makes The Recovery Village unique
- Advanced Recovery Systems operates 24 facilities across 14 states after August 2026 combination.
- The Recovery Village offers detox, residential, PHP, IOP, and outpatient treatment.
- All network facilities claim Joint Commission accreditation, supporting national brand trust.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Health Savings Account/Flexible Spending Account
- Wellness Program
- Paid Vacation
- Paid Holidays
- Paid Sick Leave
- Employee Referral Bonus
- Life Insurance