Collections Manager

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. 

Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. 

With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.

Harness is seeking a Collections Manager to own accounts receivable and cash collections for our fast-growing SaaS business, as part of the Revenue Accounting team. This is a senior individual-contributor role for someone who drives cash in, reduces days sales outstanding, and builds the collections infrastructure to scale with the business.

The ideal candidate is an operator who works independently, maintains audit-ready processes, and acts as the go-to expert and escalation point for collections across Finance, Sales, Legal, and DealOps. You will partner closely with the billing team to keep invoicing accurate, but your focus is the full collections lifecycle: from credit review through cash application, dispute resolution, and reporting.

Collections & AR Lifecycle Management

• End-to-end ownership: Own the AR aging cycle across the customer base; monitor outstanding balances, prioritize outreach, and drive timely collection of past-due accounts.
• Strategic collections: Develop tailored collection strategies for key and high-risk accounts, including executive-level escalations and payment plan negotiations.
• Forecasting: Partner with Finance to forecast cash receipts and flag collection risk, reserves, and write-off candidates ahead of period close.
• Escalation and mentorship: Serve as the escalation point and subject matter expert for collections; coach team members on best practices and set outreach cadences and standards.

Cash Application & Reconciliation

• Manage the end-to-end cash application process, ensuring timely and accurate posting of bank deposits, wire transfers, ACH, and credit card payments to the subledger.
• Reconcile unapplied cash and clear exceptions, working with Treasury and Accounting to keep the AR subledger tied to the general ledger.

Credit Risk Assessment

• Perform credit reviews for new customers and establish and monitor credit limits to mitigate financial risk.
• Identify accounts with deteriorating payment behavior and recommend holds, terms changes, or other risk actions.

Dispute & Deduction Management

• Resolve payment disputes, credit memos, and refund requests within defined SLAs.
• Partner with Legal and DealOps on complex contract interpretations, and with Sales on customer relationship strategy for sensitive accounts.
• Track root causes of disputes and feed them back to billing and sales operations to prevent repeat issues.

Metrics & Reporting

• Develop and maintain AR dashboards that track KPIs including DSO, collection effectiveness index, past-due percentage, aging trends, and unapplied cash.
• Provide regular reporting and insights on collections performance to Revenue Accounting and Finance leadership.

Billing Partnership & Cross-Functional Collaboration

• Work with the billing team to resolve invoice errors, contract mismatches, and amendments that delay payment; escalate systemic billing issues with the right context and urgency.
• Build strong partnerships with DealOps, Sales, Legal, IT, and Finance, and communicate clearly with leadership on collections risk and cash performance.
• Maintain working knowledge of NetSuite and Salesforce-to-NetSuite data flows as they relate to invoicing, payment terms, and customer records.

Process Optimization & Continuous Improvement

• Analyze collections and cash application workflows to find bottlenecks, and implement scalable, automated solutions that reduce manual effort.
• Lead initiatives with IT and Sales Operations to streamline the quote-to-cash process, including dunning, payment reminders, and customer self-service payment options.
• Create and maintain standard operating procedures (SOPs) for all collections, cash application, and credit tasks, and keep them current as processes evolve.

Month-End Close & Compliance

• Complete all collections and AR tasks on schedule, including journal entries for adjustments, reserves, and write-offs, and support flux analysis on AR balances.
• Maintain audit-ready documentation and support external audit requests, including PBC samples and process walkthroughs.
• Ensure collections practices comply with ASC 606, SOX controls, and internal credit and revenue recognition policies.

About You

• 5–7 years of collections, accounts receivable, or revenue accounting experience in a high-growth SaaS or software company, with a proven record of reducing DSO and past-due balances.
• Experience owning collections strategy for enterprise B2B accounts, including negotiating with customer finance and procurement teams and handling executive escalations.
• Strong working experience with NetSuite (AR, cash application, and customer records) and Salesforce-to-NetSuite data flows.
• Advanced Excel/Sheets skills, including XLOOKUP, pivot tables, and managing large data sets for reconciliation and aging analysis.
• Demonstrated experience identifying process gaps and implementing workflow improvements or automation.
• Strong cross-functional communication skills; comfortable engaging with Sales, Legal, and Finance leadership.
• Ability to work independently, prioritize competing demands, and guide or mentor others.

Preferred

• Experience with usage-based or consumption billing models.
• Exposure to a SOX controls environment and internal audit processes at publicly traded companies.
• Experience with credit risk assessment and credit limit management for B2B customers.
• Experience with collections automation or AR tools and building AR dashboards.

Work Location

• Remote within the U.S. Occasional travel could be required. 

What you will have at Harness

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

The anticipated base salary range for this position is between $121,000 and $148,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.  The compensation package for this position may also include equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers. 

Harness in the news:

• Accelerating Our Mission to Bring AI to Everything After Code
• Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
• How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal
• Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
• Harness has been named to the Inc. Power Partner list for software delivery success

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

At Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal: https://harness-privacy.relyance.ai/

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. 

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.