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IHG

Global hotel company

Director of Human Resources

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeJapanNo salary listedIn-person

About the Job

Requirements

  • A bachelor's or master's degree in Human Resources, Business Administration, or a related field is required.
  • At least 7–10 years of human resources experience is required, including at least 3–5 years in a leadership role.
  • Strong knowledge of employment laws, labor regulations, and human resources best practices is required.
  • Proven experience in talent management, organizational development, and employee relations is required.
  • Native-level or equivalent Japanese proficiency is required.
  • Business English proficiency is required.
  • Strong communication, leadership, and interpersonal skills are required.
  • Ability to develop and implement human resources strategies that drive business success is required.
  • Strong problem-solving and conflict-resolution abilities are required.

Responsibilities

  • Create programs to support a pleasant work environment for employees and support and conduct an annual employee satisfaction survey.
  • Provide human-resources information and guidance to department managers to improve productivity and performance.
  • Welcome and orient newly hired employees.
  • Oversee the creation and updating of accurate personnel files for all employees.
  • Ensure compliance with hiring standards and applicable laws and regulations.
  • Establish positive relationships with external parties.
  • Assist in preparing personnel budgets and work within budget.
  • Monitor staffing and labor standards for cost control.
  • Mitigate financial risks associated with labor-related issues.
  • Review and analyze local wages and benefits to support economic competitiveness.
  • Establish hotel and brand recognition in the community and encourage staff participation in the community.
  • Ensure compliance with relevant employment laws and hotel or company policies and procedures.
  • Investigate workplace issues to establish facts and identify potential risks, and encourage resolution through the employee relations program.
  • Collect and maintain data from exit interviews, turnover statistics, and habitual absenteeism reports to identify work trends, training needs, and supervisory issues.
  • Manage labor relations and, where applicable, represent the hotel in grievances, arbitration, mediation, and contract negotiations.
  • Handle temporary assignments flexibly when unexpected matters require cooperation from all members.

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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