Assure the quality of content delivery within the service team and contribute to content design standards.
Be accountable for producing high-quality, user-centred content.
Help delivery teams develop a shared understanding of problems to solve and ideas to test.
Audit services to identify accessibility issues with content.
Create, iterate, manage, and oversee content across multiple channels.
Encourage teams to review and evaluate the effectiveness of processes and systems, and support iteration for improvement.
Build relationships with clients, earning their trust and understanding their needs.
Identify opportunities for new work.
Manage less experienced content designers.
Support the hiring and onboarding of content designers.
Contribute to a safe, supportive, healthy community of practice.
Represent content design publicly and internally.
Made Tech wants to positively impact the future of the country by using technology to improve society. We believe being design-led can create positive outcomes in the public sector, through critical services enabled by technology. We are building a community of designers and researchers to support the public sector's growing demand for a design-led approach to digital transformation service delivery.
A Senior Content Designer is an experienced practitioner who works on a complex or large-scale service, with minimal support. They work autonomously, influencing and mentoring others to design user-centred content to a high standard.
They work on a multidisciplinary delivery team to design content that’s informed by their experience, best practice and evidence, and meets the client’s objectives as well as user needs.
They are visible contributors to a healthy user-centred design (UCD) community and culture at Made Tech. They report to a Lead Content Designer.
As a Senior Content Designer, you will:
assure the quality of content delivery within your service team and contribute to Made Tech’s content design standards
be accountable for the production of high quality, user-centred content
help delivery teams get a shared understanding of problems to solve and ideas to test
have good knowledge of how to make services accessible to everyone
audit services to identify accessibility issues with content
have thorough knowledge of the government Service Standard and how to meet it through content design best practice
demonstrate good habits for sharing and improving content
demonstrate experience in creating, iterating, managing and overseeing content across multiple channels
encourage teams to review and evaluate the effectiveness of processes and systems, and support them to iterate for improvements
build relationships with clients, earning their trust and understanding their needs
identify opportunities for new work
manage less experienced content designers
support the hiring and onboarding of content designers
contribute to a safe, supportive, healthy community of practice
represent content design publicly and internally
You can find the full job description about the role on our handbook here:
At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies.