Field Service Engineer

Who we are

Lab37 Robotics, is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients. 

About the role

The Field Services Engineer is responsible for onsite support, maintenance, repair, installation, removal, and recovery of Lab37 robotic systems. This role works closely with triage, engineering, operations, and customer-facing teams to resolve escalated field issues, restore equipment to operation, document findings, and improve service procedures. The Field Services Engineer will support deployments and help build the processes and documentation needed to enable repeatable service work by internal teams and future third-party service partners. 

What you'll do

• Provide primary onsite support for prototypes, pilots, ramp deployments, and scaled operations, including maintenance, repair, recovery, installation, and equipment removal. 
• Troubleshoot and resolve mechanical, electrical, and system-level issues in the field, including basic fabrication, soldering, cable repair, component replacement, and system checkout. 
• Support field escalations by partnering with triage, engineering, software, operations, and product teams to diagnose issues, capture context, and restore systems to operation. 
• Develop, improve, and maintain service procedures, installation instructions, maintenance manuals, repair sequencing, and field checkout documentation. 
• Provide clear and organized feedback from field work to engineering and operations teams to improve reliability, serviceability, and deployment quality. 
• Support the development of repeatable field service processes that can be executed by internal technicians, remote staff, and third-party installation or service contractors. 
• Travel to customer or field sites as required, including short-notice support for deployments, maintenance events, escalations, and system recovery. 
• Willingness to travel to customer sites is expected. 

What we are looking for

• Bachelor's degree or equivalent field experience in mechanical engineering or a related field.
• 2+ years of field engineering or maintenance experience 
• Practical experience troubleshooting and repairing complex electromechanical systems.
• Ability to read and interpret mechanical drawings, electrical schematics, wiring diagrams, service procedures, and system documentation. 
• Strong hands-on skills, including use of standard tools, basic fabrication, cable repair, component replacement, and system testing. 
• Clear communication skills, with the ability to document field issues, explain repair steps, and coordinate with remote engineering and operations teams. 
• Ability to lift up to 60 pounds and work on your feet for extended periods in field, customer, or production environments. 

Desirable Skills

• Hands on experience with manufacturing and/or electronics soldering 
• Basic experience in a CAD tool (Solidworks preferred)

Why join us

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Pittsburgh office. As a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $60,000 - $80,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Time Off policies:
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave

Benefits are subject to change at the company's discretion.
Atoms accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others? 

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