Full-Time

VP – NAM CBUSOL Client Onboarding Team Manager

Posted on 3/25/2025

Citigroup

Citigroup

10,001+ employees

Global financial services and banking provider

Compensation Overview

$93.4k - $140.2k/yr

+ Incentive Awards + Retention Awards

Expert

San Antonio, TX, USA

Category
Generalist Operations
Quality Control & Compliance
Operations & Logistics
Required Skills
Risk Management
Data Analysis
Connection
Connection
Connection
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Requirements
  • Minimum 10 years of operations and transactional banking experience and advisory experience.
  • Must have strategic planning experience, preferably with digital policy development.
  • Experience with a geographically dispersed and complex matrix organisation.
  • Wide organizational knowledge and cross-functional team work experience to deliver multi-work stream projects.
  • Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees).
  • Strong Leadership skills; ability to promote team building and develop partnerships with other teams.
  • Ability to analyze and solve complex problems; effective influence skills.
  • Exceptional track record in people leadership.
  • Strong senior stakeholder management experience.
  • Proactive and able to work on own initiative.
  • Flexibility.
  • Good communication skills with the ability to be assertive.
  • Organized with an excellent attention to detail.
  • Ability to focus on high quality work while under pressure.
  • Comfortable working with large quantities of data.
  • Comfortable working independently in a dynamic and challenging environment.
  • Strong focus on Control and Process optimization and documentation.
  • Proven project and process management skills.
  • Proven people management.
Responsibilities
  • Ensures effective operational risk management, compliance of processes with regulations - ensuring system monitoring risk including quality assurance matrices and entitlement reviews.
  • Identifies risks within the managed processes and undertaking initiatives associated with prevention – this is critical to identify the nuances that cause delays within the CCB current and result in poor VOC score.
  • Ensures high levels of productivity across all teams. Agree, adhere to, and exceed service level agreements that appropriately support our business partners.
  • Drives improving quality processes, reduce operational costs including overtime, increasing effectiveness.
  • Ensures effective management of initiatives and projects across internal teams, including documentation and tests whilst instilling an agile project framework mind-set.
  • Ensures strong leadership standards and practices are established for all internal teams, including performance management, global project management, recruitment, coaching and feedback to staff, absence planning, compensation planning, promotion/advancement reviews, and training/development, succession planning.
  • Instils a strong culture of risk awareness, client escalation avoidance, detection and prevention across teams – and manages key CCB stakeholders with appropriate updates with timely reporting and engagement.
  • Prepares and supervises on time execution of the training plan for the area.
  • Drives improvement opportunities arising from Voice of Customer (VOC) and Voice of Employee (VOE) questionnaires.
  • Builds and manages the supervised area, motivating staff to effective execution.
  • Drives end results of an area and exercises control over resources, policy formulation and planning.
  • Manages complex and highly variable issues with substantial departmental/product impact.
Desired Qualifications
  • Strong academic qualifications would be desirable.
  • Advanced knowledge of SI/Systematics, Salesforce, CDCB and NAM CBusOL Account Opening (preferred).
  • University Degree or equivalent experience (preferred).
  • PMP/Agile Certification (preferred).

Citigroup provides a wide range of financial products and services to various clients, including consumers, corporations, and governments. Their offerings include consumer banking, credit, corporate and investment banking, securities brokerage, and wealth management. Citi operates in over 160 countries, utilizing its global network and technology to deliver financial solutions. The company generates revenue through interest from loans, fees from banking services, and commissions from investment activities. Unlike many competitors, Citi's extensive global reach and commitment to sustainability set it apart. The goal of Citigroup is to facilitate international trade and investment while managing financial assets responsibly.

Company Size

10,001+

Company Stage

IPO

Headquarters

Tel Aviv-Yafo, Israel

Founded

1812

Simplify Jobs

Simplify's Take

What believers are saying

  • Citi's partnership with Mastercard enhances its position in the digital banking sector.
  • 'Green Deposits' align with the growing demand for sustainable banking products.
  • Citi's involvement with Jumia taps into the expanding African e-commerce market.

What critics are saying

  • Increased competition from digital platforms like Versana may challenge Citi's market share.
  • Citi's partnership with Jumia exposes it to risks in the volatile African e-commerce market.
  • Regulatory challenges may arise from Citi's collaboration with Mastercard for Google Pay Plex accounts.

What makes Citigroup unique

  • Citi's global reach spans over 160 countries, offering unmatched international banking services.
  • The company integrates ESG initiatives, appealing to environmentally-conscious investors and customers.
  • Citi's technological infrastructure supports innovative solutions in consumer and corporate banking.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Paid Vacation

Paid Sick Leave

Paid Holidays

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