First Notice of Loss Processor
About the job
- A high school diploma or general education degree (GED) is required.
- At least 1 year of related experience and/or training, or an equivalent combination of education and experience, is required.
- Working knowledge or familiarity with customer service techniques, principles, and practices is required.
- The ability to read, write, and comprehend simple instructions, short correspondence, and memos is required.
- The ability to effectively present information in one-on-one and small-group situations to customers, clients, and other employees is required.
- The ability to add, subtract, multiply, and divide whole numbers, common fractions, and decimals is required.
- The ability to compute rates, ratios, and percentages and to draw and interpret bar graphs is required.
- The role requires working in an office environment and regularly sitting, walking, standing, talking, and hearing, with frequent use of a computer, telephone, copier, and other standard office equipment.
- Provide customer care and service to insureds as the first point of contact.
- Answer incoming inquiry calls directed by the general switchboard.
- Receive and intake new initial claim documentation by phone, email, or fax, and enter it into claim systems.
- Respond to insureds in a timely manner.
- Direct questions to the appropriate departmental contact.
- Input new claims into the enterprise resource planning (ERP) system and create written documentation, including physical files for manual storage.
- Review insurance policy information to determine coverage.
- Complete data entry for all first reports of injury.
- Determine injury severity and advise the appropriate levels of staff in accordance with standard operating procedures.
- Communicate with insureds, agents, and internal and external stakeholders as necessary.
- Assist examiners in contacting insureds or other involved persons to obtain missing or incomplete information needed to process claims.
- Receive and/or return telephone calls as directed by the claim examiner.
- Respond to insureds, agents, or outside participants as directed.
- Process incoming mail and perform other administrative duties relating to claims.
- Understanding of the insurance industry is a plus.
About the company
ICW Group provides commercial insurance across the United States, focusing on workers' compensation, catastrophe coverage, and assumed reinsurance. Its products protect businesses from workplace risks and major losses, while its risk-management services help policyholders reduce claim frequency and financial impact. These services emphasize improving workplace safety, employee care, and overall productivity, enabling businesses to manage costs more effectively. To broaden its reach, ICW Group launched ICW Specialty through VerTerra Insurance, offering Excess and Surplus lines to cover niche or higher-risk customers. What sets ICW Group apart is its active risk-management approach and cost-containment services integrated with traditional insurance products, rather than just selling coverage. The company’s goal is to help policyholders minimize claims and costs through proactive risk management while expanding access to specialized insurance markets.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Round Rock, Texas
Founded
1972
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Simplify's Take
What believers are saying
- ICW added Travis Murnan in January 2026 to build Alternative Risk Transfer.
- Rob deViere and Mark Moitoso strengthen distribution and operating execution across growing lines.
- Legacy Solutions and Excess Casualty target sticky workers' comp and complex liability demand.
What critics are saying
- ICW Group's NLRB case 21-CA-329099 remains open, exposing labor-relations costs.
- ICW Specialty still depends on launching new lines before 2027 profitability arrives.
- VerTerra's E&S push invites underwriting volatility; one bad cycle can erode capital quickly.
What makes ICW Group unique
- ICW Group couples workers' compensation underwriting with in-house loss control and claims management.
- ICW Specialty launched in 2025, adding Excess Casualty, ART, and Legacy Solutions.
- AM Best affirmed ICW's A stable rating on July 24, 2026.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Performance Bonus
- Paid Vacation
- Paid Holidays
- Professional Development Budget