Field Reimbursement Manager
About the job
- At least 3 years of experience in one or more of the following areas: managed care, field reimbursement, patient services, specialty or biologics sales, or healthcare provider office practice management.
- A four-year degree in a related field or equivalent experience.
- Ability to travel 3–4 days a week, including overnight travel as needed, and reside within the territory.
- Experience and understanding of retail and specialty pharmacies.
- Demonstrated ability to educate offices on access processes and issue resolution.
- Experience educating healthcare providers and office staff on client-specific patient service programs, such as copay programs.
- Experience delivering educational presentations in person and/or through technology platforms such as Zoom, Webex, or Teams.
- Advanced knowledge of medical insurance terminology.
- Knowledge of Centers for Medicare & Medicaid Services policies and processes, with expertise in Medicare Part D for pharmacy benefit products.
- Ability to develop and maintain trusted relationships with internal partners and work effectively in teams.
- Ability to manage ambiguity and solve problems.
- Ability to prepare and submit appropriate expense reports in a timely manner.
- Valid driver's license.
- Manage daily activities that support appropriate patient access to client products in provider offices and liaise with other patient assistance and access support services offered by clients.
- Provide general education on retail and specialty pharmacy drug prior authorizations, appeals, and denials.
- Conduct in-person customer visits.
- Participate in client meetings as appropriate, as well as regularly scheduled internal team and cross-functional meetings and calls; enter call activity into the customer relationship management system as appropriate.
- Serve as the payer expert for the defined geography and communicate payer changes to key stakeholders in a timely manner.
- Provide office education and awareness throughout the access process, including formulary coverage and utilization management criteria, coding, insurance forms and procedures, benefits investigation, prior authorization, appeals, and claims resolution.
- Educate offices using client-provided approved educational materials.
- Execute a region or territory strategic plan in partnership with internal and external stakeholders, including sales, market access, and other matrix field partners as applicable.
- Provide education to primary care and cardiology healthcare providers and office staff on access services and reimbursement solutions specific to the product and therapeutic area.
- Help offices obtain insurance authorization and/or reimbursement for appropriate patients through a compliant and consultative approach.
- Work on patient-level reimbursement issues when applicable, without access to protected health information, and follow the defined Rules of Engagement.
- Cardiovascular or cardiology experience.
- Hospital healthcare systems experience.
About the company
The Lockwood Group is a healthcare and pharmaceutical consulting firm that helps late-stage drug developers (post-Phase 2) communicate data and prepare for market access. They provide strategic publication planning and the creation of scientifically accurate publications that meet regulatory standards, helping clients share new research with the public and stakeholders. They also offer prelaunch commercial support, identifying unmet market needs and guiding the product through launch and post-launch phases to maximize success. An affiliate, Random42, supplies medical animation to make complex scientific information visually engaging and easier to understand. The company operates on a service-based model, earning fees from project-based consulting engagements. Its goal is to support clients in delivering evidence-based, impactful communications and to enable successful market access and product launches in the competitive healthcare market.
Company Size
201-500
Company Stage
Acquired
Total Funding
N/A
Headquarters
Stamford, Connecticut
Founded
2007
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Simplify's Take
What believers are saying
- Lockwood acquired Total Health on February 23, 2026, expanding oncology CME distribution.
- Lockwood acquired Research To Practice on November 12, 2025, deepening clinician education reach.
- Ares-backed scale and over 700 employees support larger enterprise bids and integration leverage.
What critics are saying
- Di Benedetto v. Lockwood Group still advances discrimination, retaliation, whistleblower, and leave claims.
- Ares plans to market Lockwood in 2026, creating distraction and customer uncertainty.
- Heavy oncology concentration leaves Lockwood exposed if pharma clients shift education spend elsewhere.
What makes The Lockwood Group unique
- Lockwood bundles medical communications, market access, and oncology education under one platform.
- IDEOlogy Health adds omnichannel community-oncology education and digital engagement tools.
- Random42 and regulatory consulting make Lockwood unusually strong in science visualization and compliance.
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Benefits
- Remote Work Options
- Flexible Work Hours