Full-Time

Sales Engineer

Posted on 9/27/2024

Dialpad

Dialpad

1,001-5,000 employees

AI platform for customer engagement and collaboration

Enterprise Software
AI & Machine Learning

Compensation Overview

CA$78.2k - CA$96.6kAnnually

Junior

Vancouver, BC, Canada

Category
Sales Engineering
Sales & Solution Engineering
Required Skills
WebRTC
Python
JavaScript
Requirements
  • 1-2 years customer-facing experience working as either as Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant or similar roles.
  • A technical curiosity and an excitement about delivering a technology solution that makes work better.
  • Dabbles in scripting languages such as Javascript and Python.
  • Excellent grasp of various modern cloud communications platforms such as Google Workspace and Microsoft 365.
  • Experience with Business VoIP Telephony Services (On-Premise or SaaS).
  • Experience with Contact Center solutions (On-Premise or SaaS).
  • Understanding and experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
  • Comprehension and experience with Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
  • Comprehension and experience with Data Center Technologies (Public & Private Clouds).
  • Comprehension and experience with Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network attached storage and other related technologies).
Responsibilities
  • Perform 2-3 product demonstrations per day.
  • Deliver high touch proof of concepts.
  • Learn the many technical tools the Sales Engineering team uses to test network environments.
  • Complete a Sales Engineering Demo Certification.
  • Partner with the SMB Sales team throughout the entire sales process.

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction scores. This allows businesses to improve their interactions with customers and optimize their sales processes. Dialpad serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model for its services. What sets Dialpad apart from its competitors is its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs for young entrepreneurs. The company has received recognition from G2 in various categories, highlighting its effectiveness in unified communications, VoIP, and contact center services.

Company Stage

Late Stage VC

Total Funding

$437.7M

Headquarters

San Ramon, California

Founded

2011

Growth & Insights
Headcount

6 month growth

9%

1 year growth

15%

2 year growth

28%
Simplify Jobs

Simplify's Take

What believers are saying

  • Dialpad's acquisition of Surfboard enhances its workforce management capabilities.
  • Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.
  • The launch of Dialpad Support marks a significant evolution in AI contact center solutions.

What critics are saying

  • Emerging AI-driven platforms could erode Dialpad's market share.
  • Integration challenges from the Surfboard acquisition may disrupt operations.
  • Rapid AI advancements may outpace Dialpad's innovation efforts.

What makes Dialpad unique

  • Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.
  • Its AI-powered platform supports sales, customer engagement, and team collaboration.
  • Dialpad's continuous innovation and fast feature releases set it apart from competitors.

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