City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

Facility Solutions Manager

Account ManagementUpdated on Nov 14

Full-timeBurnaby, BC, Canada

About the Job

Requirements

At least 2 years of outside B2B account management experience.
At least 2 years of success in a client retention role, supported by goals and metrics.
Strong attention to detail and reliable follow-through on commitments.
Strong planning and organizational skills, including multitasking.
A proactive approach, innovation, and commitment to continuous process improvement.
Excellent verbal and strong written English communication skills.
Proficiency in Microsoft Office and knowledge of CRM databases.
Proficiency using a smartphone and laptop.
Ability to travel daily or nightly to local client locations.
Ability to work a flexible schedule.
A valid British Columbia driver's license and a vehicle.
Ability to handle on-call emergencies.
Strong technical skills in maintenance and repair, diagnosing and troubleshooting, and building and facilities systems.

Responsibilities

Manage assigned client relationships, including retention, expansion, and diversification of building solutions and products.
Develop and manage service strategies and schedules tailored to each client.
Negotiate and enter into client agreements for additional services; source parts and materials; determine pricing, staffing, and logistics.
Manage contractor relationships, including interviewing and hiring, negotiating prices and contract terms, managing agreements, developing service specifications, verifying compliance, and replacing contractors when necessary; coordinate and control work completion and inspect regular and one-time jobs.
Conduct quality-control inspections of client sites and follow through on commitments to ensure service quality and client satisfaction.
Supervise and direct Night Managers, ensuring client strategies are executed and services are performed correctly.
Promote, procure, and monitor client supplies.
Communicate client issues to contractors and the Director of Operations or owner, and promptly address client problems.
Use the company CRM to perform client inspections, add extra charges, and manage NM routing.
Schedule non-routine activities in client facilities using Outlook.
Maintain Building Information Sheets, FSM Summary Sheets, Exhibit A documents, and complete, accurate, properly labeled MSDS sheets in serviced client janitor closets.
Notify Sales Executives of potential accounts in the territory, especially new construction.
Develop and implement plans with the Director of Operations and Night Managers to resolve client complaints or service deficiencies, and monitor compliance.
Approve Night Managers' and Service Representatives' pay sheets and ensure accuracy.
Assist Accounting with collecting clients' overdue invoices and processing contractor payment invoices.
Maintain client route sheets, key and alarm sheets, and monthly planners.
Provide field support through training, guidance for starting new clients, contractor performance and compliance inspections, troubleshooting customer requests and complaints, coordinating site visits, and developing relationships with clients and contractors.

Desired Qualifications

Experience in building maintenance or facility management is preferred but not required.

Facility Solutions Manager, full time

City Wide Facility Solutions · Burnaby, Canada · Full-time · Posted 2026-11-14

Salary: CAD 55,000–80,000

Workplace: on_site

Department: Vancouver

Description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do…

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services – search and supply parts and materials, determine pricing, staffing, and logistics.
Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients.
Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
Promote the sale of, procure, and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
Schedule each non-routine activity in client facilities using Outlook.
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
2+ years track record of success in a client retention role, with goals and metrics to support.
Highly detail-oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Strong planning and organizational skills, detail-oriented and multitasking.
Must have a proactive approach, be innovative, and strive for continuous process improvement.
Excellent verbal and strong written English communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Proficiency in using a smartphone and laptop.
Ability to travel on a daily or nightly basis to client locations locally.
Ability to work within a flexible schedule.
Valid BC’s Driver’s License and a vehicle.
The candidate will be able to handle on-call emergencies.
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems.

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide…

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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About the Company

City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

City Wide Facility Solutions Houston coordinates and manages building maintenance for property owners and managers. It offers scheduling and oversight of 20+ interior and exterior services through a nationwide network of franchise locations, helping clients handle facility needs without juggling multiple vendors. The service works by acting as a single point of contact that plans, schedules, and monitors maintenance tasks across trades, simplifying coordination for clients. The company differentiates itself through its large franchise network and central scheduling model, which lowers time, stress, and resource demands for facility management. Its goal is to provide a reliable, one-stop facility management solution that streamlines upkeep for buildings and continuously expand its franchise footprint across the U.S. and Canada.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Lenexa, KS
Founded: 2001

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