Aviation Security Control Center Manager - ASCC

Description

Amazon is looking for an experienced intelligence and security leader to join our Aviation Security Control Center (ASCC) in Erlanger, KY. You will report to the Sr. ASCC Manager at Amazon Air’s Network Control Center (NCC) and partner closely with NCC operations, Global Security, and AvSec field teams to enable positive security outcomes for Amazon’s aviation operations.
The ideal candidate has a strong background in intelligence analysis, security operations, risk management, or critical incident management. You will lead and grow the intelligence and risk management programs within the ASCC, driving real-time incident coordination during security events across Amazon Air, Prime Air drone operations, and Amazon Air Cargo. You will drive the identification, analysis, processing, and distribution of finished intelligence products, produce flash warnings and situation reports, lead investigations into workplace violence incidents, and apply risk management methodologies to assess emerging threats and mitigate security risks that directly impact the safety of Amazon’s global aviation network.
You will work across teams to define risk tolerance levels, develop intelligence and risk program strategies, mentor ASCC Specialists, and drive cross-functional initiatives that improve the ASCC’s security posture and operational effectiveness. Where the business problem and solution may not yet be defined, you will deliver independently, using your expertise to scope the work, identify opportunities, and recommend courses of action. This position requires shift work, including nights, weekends, and holidays. You must make sound judgments under pressure, handle sensitive information with discretion, and operate autonomously as the senior individual on shift.
If you are ready to support the intelligence and risk management mission for Amazon’s expanding aviation security operations, we want to hear from you.


Key job responsibilities
You will be part of the ASCC team providing 24/7 security coverage for Amazon’s global aviation operations. You will lead the development and growth of the ASCC’s intelligence and risk management programs, driving cross-functional projects and partners to meet defined goals. In this role, you must:
• Support security incident response and provide guidance to field teams during crisis situations, applying risk management methodologies to prevent or mitigate consequences of decisions that drive risk above tolerance levels
• Support the intelligence program: identify, analyze, and process threat-related information from multiple open-source and proprietary platforms, producing finished intelligence products that support decision-makers
• Operate autonomously during your shift as the senior ASCC representative, making go/no-go recommendations and clearing blockers without requiring escalation
• Handle sensitive information with discretion and professionalism, promoting a culture of compliance to security policies and regulations
• Make sound, timely judgments under pressure in fast-paced situations, distinguishing between important and urgent matters and accelerating progress by driving timely decisions
• Mentor and develop ASCC Specialists, improving their skills, judgment, and ability to deliver independently
• Work 10-hour shifts, including nights, weekends, and holidays
You will also:
• Gather and analyze threat-related intelligence from multiple open-source and proprietary platforms, integrating incoming information with current intelligence and investigations
• Assess the credibility and significance of incoming information and escalate or handle appropriately based on your expertise
• Identify emerging security risks and develop mitigation strategies, defining risk tolerance recommendations for partner teams based on data
• Prepare all-source intelligence products, including strategic threat assessments, trend analyses, and security incident reports; maintain accurate, systematic records
• Lead and support investigations into workplace violence incidents and security threats, documenting findings and driving risk mitigation
• Conduct vendor and customer vetting using intelligence platforms to assess risk and make recommendations based on your expertise in risk management best practices
• Drive strategic initiatives for the ASCC and broader AvSec organization, including developing new SOPs, assessment frameworks, reporting mechanisms, and process improvements that optimize cross-team efficacy
• Travel occasionally (less than 10% after initial training period)

The ideal candidate has proven experience supporting and growing intelligence, risk, or security programs. You will operate autonomously during your shifts, making decisions and solving problems where the business problem and solution may not be fully defined. At the same time, you must excel at cross-functional collaboration, ensuring smooth shift handovers, mentoring team members, and communicating effectively with operational partners and senior leadership. The ability to balance independent judgment with strong teamwork and mentoring is essential in this role.
Eligibility Qualifications
Due to the sensitive nature of this role, you must:
- Pass DHS, TSA and U.S. Customs and Border Protection security screenings
- Qualify for unescorted Airport SIDA (Security Identification Display Area) access
- Have no history of DOT drug/alcohol violations or test refusals
- Pass pre-employment drug testing
This is a safety-sensitive position requiring sound judgment to protect Amazon Air personnel, contractors, and cargo. You may be subject to ongoing drug and alcohol testing as required by DOT regulations. You may need to obtain and maintain a U.S. Government Secret security clearance for this role.


A day in the life
As an ASCC Manager, you're on the front lines of Amazon's global aviation security operations. No two days are the same, but here's what you can expect:
Your shift starts with intelligence gathering. You'll scan open-source intelligence platforms for emerging threats; geopolitical unrest, airspace closures, civil unrest, severe weather, anything that could impact Amazon Air routes, cargo operations, or Prime Air drone sites across the globe.
Then the real-time work begins. A customer needs vetting for a high-value cargo shipment to Latin America; you’ll apply your knowledge of risk assessment techniques, running them through our intelligence platforms, checking for sanctions, adverse media, and business risks, to evaluate and determine if the company should take on the shipment. A severe storm system is approaching a major hub; you'll monitor conditions, assess operational impacts, and coordinate with flight operations teams. A workplace violence incident occurs at a gateway; you'll conduct the investigation, document findings clearly, and prepare briefings for leadership.
Crisis response is where the stakes get high. When a security incident hits, a suspicious item flagged during security screening, a facility alarm, a geopolitical event affecting flight routes; you're part of the coordinated response. You'll lead Mitigation Calls and Incident Rooms, tracking action items, documenting decisions, and keeping stakeholders informed with real-time situation reports. Your analysis will inform go/no-go recommendations on flight routes.
Between incidents, you're supporting strategic initiatives. You'll contribute to risk assessments and security evaluations. You'll develop standard operating procedures that will be used across the network. You'll analyze trends from past incidents to identify systemic issues and recommend improvements to global processes and procedures.
Collaboration is constant. You'll coordinate with our Amazon Air Network Control Center on operational responses. You'll communicate with site operational leaders and field personnel regarding security matters. You'll partner with international teams to support cargo expansion into new countries. You'll provide field security teams with intelligence products and operational guidance.
This role demands sharp analytical skills, attention to detail, and the ability to shift seamlessly between tactical incident response and supporting strategic security planning. If you want a security role where your work directly impacts global operations every single day, this is it.

About the team
The Aviation Security Control Center (ASCC) is Amazon's 24/7 intelligence and operations hub protecting one of the world's fastest-growing air cargo networks and next-generation drone delivery operations, expanding rapidly into new markets across North America, Latin America, Europe, and Asia-Pacific.

As part of Amazon's Aviation Security (AvSec) organization, we're the first line of defense against threats to our aviation operations. Our team of security professionals work around the clock conducting intelligence analysis, managing crisis response, and executing security operations:

• Assess real-time threats to flight routes, cargo shipments, airport operations, and drone delivery sites across the globe
• Coordinate crisis response for security incidents affecting Amazon Air, Prime Air drone operations, and Amazon Air Cargo
• Investigate workplace violence incidents and security threats to aviation personnel and facilities, documenting findings and driving risk mitigation
• Vet high-risk customers and vendors using advanced intelligence platforms, and make recommendations based on your expertise in risk management best practices
• Monitor geopolitical events that could disrupt operations—from airspace closures to civil unrest
• Enable rapid expansion by conducting threat assessments for new routes, airports, and Prime Air launch sites

We leverage innovative technology: AI-powered screening, drone surveillance, automated vetting tools, to stay ahead of emerging threats while maintaining zero TSA/FAA enforcement actions across our network.

This isn't a typical security role. You'll collaborate across Amazon's security organizations (GSOC, Corporate Security, Physical Security) and partner with external agencies including TSA, FAA, and international aviation authorities. Your analysis is critical to go/no-go decisions on flight routes. You'll brief senior leaders during active incidents. And you'll help shape the future of aviation security at Amazon scale.

If you thrive in high-stakes, fast-paced environments where your analysis directly impacts global operations, we want to hear from you.

Basic Qualifications

- Experience handling confidential information
- Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
- Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field
- Experience in intelligence analysis, critical incident management, commercial aviation, investigations, or drone operations
- Ability to work on defined risk projects, applying risk-management best practices and methodologies

Preferred Qualifications

- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
- Experience with research and investigation skills or equivalent
- Experience managing and coaching team members
- Project Management Professional (PMP) certification, or experience in project management
- - 5+ years of experience in security, intelligence, or risk management roles
- - 3+ years working in or supporting a security, intelligence, or emergency operations center
- - Experience managing a risk or intelligence program with cross-team scope
- - Bachelor’s degree or equivalent coursework in Intelligence, International Relations, Political Science, Criminal Justice, Crisis Management, or related field
- - Understanding of aviation security regulatory frameworks in the U.S. and globally
- - Air cargo operations experience (e.g., air carrier operations, cargo logistics, freight forwarding)
- - Military, intelligence community, law enforcement, or geopolitical risk analysis experience
- - All-source intelligence and OSINT collection experience
- - Active U.S. Government Secret or Top Secret security clearance

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.