Apartment Leasing Consultant

Description

General Services Corporation (GSC) has been in the business of providing multifamily housing since 1975. It is our belief that employees are core to the Company’s continued success and that the Company and its employees must embrace common guiding principles to achieve that success. 

The Company’s guiding principles are trust, honesty, integrity, and ethical conduct. Sensitivity and responsiveness to our residents and employees are necessary for the growth and long-term success of the Company and its employees. Employees must be willing to make a commitment to these same principles, without compromise.

We expect every employee to:

1. Conduct all communications with our customers, prospects, applicants, residents, or coworkers in a manner consistent with the Company’s Customer Service Program and Philosophy 

2. Ensure adherence to all company policies and procedures

Summary:

Showing apartments to prospects with the goal of securing a lease. Provide productive and ongoing contributions toward maintaining occupancy and customer satisfaction at a premium level. Completion of leasing paperwork.

Responsibilities:

A. Leasing apartments at optimum rent levels and keeping vacancies to a minimum

B. Greet customers by standing and smiling.

C. Convert walk-in prospects into secured leases.

D. Convert telephone calls and emails to appointments

E. Maintain a waiting list and follow up on waiting list applicants.

F. Follow up on Guest Cards by letter, telephone, and email.

G. Screen applicants to include requesting and reviewing credit reports, employment references, and rental references.

H. Prepare leases

I. Conduct Move-in orientations

J. Maintain Move-in List.

K. Handle subleases, renewals, extensions, and vacating notices.

L. Follow through on Rent Increase Letters and maintain files.

M. Prepare prospect kits, move-in kits, move-out kits and other promotional materials as needed.

N. Promote Preferred Employer Plan.

O. n) Maintain the Resident Renewal Program. 

P. Proactively solicit residents’ input and opinions regarding their residency in our community.

Q. Make recommendations regarding resident programs and/or policies to Management.

R. Strategize to maximize resident retention.

S. Facilitate a resident environment that permits peaceful and quiet enjoyment. 

T. Work in partnership with our residents and the community at large to determine solutions and to accomplish goals.

U. Leasing Office Operations 

V. Assist managers and other staff members as requested.

W. Maintain a customer focused and attractive appearance in the leasing office and model; plants, accessories, and furnishings. 

X. Handle daily file maintenance.

Y. Maintain postage, office, and forms supplies.

Z. Handle regular and overnight mail.

AA. Answer telephones. 

BB. Arrange utility connections and disconnections and maintaining the utility ledger. 

CC. Walk vacant and inspect ready units as necessary. 

DD.Walk the property and perform property work as needed. 

EE. Follow up on general complaints including pet violations, resident handbook violations, auto violations, noise violations, and other miscellaneous resident complaints in compliance with the Customer Service Program and philosophy. 

FF. Collect delinquent rent.

GG. Check apartments for skips using the delinquency as a reference. 

HH. Handle move-out processing. 

II. Work on social and other promotional events.

JJ. Other duties as assigned.

Requirements

Education: High School Diploma or equivalent

Experience: Outstanding sales ability in a computerized environment. 

Preferred: One year of leasing experience highly preferred. 

1. Skills:   

a) Ongoing skills necessary to perform job description responsibilities.

b) Sales Abilities

c) Positive interpersonal skills

1. Smile, stand, and be courteous to every customer

2. Make motional connections with guests

3. Handle concerns, complaints and issues with humility, respect, responsivene3ss and sensitivity 

4. Display enthusiasm and confidence during customer communications and sales

5. Clear and respectful written communication

6. Clear and respectful verbal communication

7. Proper phone etiquette

d) Problem Solving Skills:

1. Analyzing

2. Recognizing boundaries

3. Recognizing options/flexibility

4. Following up to closure

5. Exercising good judgment

6. Working calmly under pressure

e) Ability to learn multiple software programs in a reasonably short timeframe

2. Personal Qualities:

a) People-oriented

b) Enjoyment in working with people and teamwork

c) Openness to learning and changing

d) Integrity

e) Positive attitude

f) Customer-focused   

g) Motivated

h) Takes Initiative

i) Responsible

3. Detail oriented

4. Must have command of the English language.

5. Must have a valid driver’s license within the state you work and proof of automobile insurance. Must have own transportation. 

6. Some weekend work is required.

7. Support the Company’s efforts to prevent and/or eradicate crime in accordance with   the attached addendum.
 

A valid driver's license and proof of insurance required, along with a passing criminal background check and pre-employment drug testing.

GSC is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.