Senior Team Leader - Voice

RESPONSIBILITIES

• Managing the day-to-day activities of the team.
• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members
• Conducting training of team members to maximize their potential
• Empower team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting quarterly performance reviews.
• Contributing to the growth of the company through a successful team.
• Create a pleasant working environment that inspires the team.

QUALIFICATIONS

• Proven leadership experience in a BPO Healthcare set-up for 3 years and up.
• Experience as a Senior Team Lead in a BPO set-up
• Proven knowledge of ASA, CSAT, AHT
• Bachelor’s degree required
• Excellent people management
• Excellent communication Skills
• Demonstrable analytical skillset
• Organized & Self-Motivated
• Results-Oriented
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.
• Set goals for the team to achieve.

Understand and communicate all the organization's items, activities, processes, and standards to the team.