Senior Field Service Engineer

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Senior Field Service Engineer is responsible for all aspects of equipment support performed at customer sites or prior to delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures.  This may include pre-delivery inspection, installation, commissioning, planned maintenance, troubleshooting, assessment, breakdown repair, and in-service to customers on basic device maintenance.

He or she is the main contact point with the local customers. May be responsible for providing quotations and negotiating discounts within their approved DOA.

Responsibilities may include the following and other duties may be assigned.

• Effectively manage the customer expectation and compliance with customers' SLAs and safety
• Able to support last minute call to attend the customer onsite calls at non-working hours.
• Has in-depth knowledge of all products and can provide guidance to lower-level employees including 3rd party service provider engineers
• Expected to independently propose solutions to problems for supervisor review
• Able to advise internal and external customers on available service options and make recommendations as a consultant
• Manages own workload and ensures timely completion of tasks
• Acts as an escalation point for issues encountered in the field

Required Knowledge and Experience: 

• Bachelor’s degree and 4+ years of relevant experience, or
• High school diploma and 8+ years of relevant experience, or
• Associate degree and 6+ years of relevant experience
• PPR License (Petugas Proteksi Radiasi or Radiation Protection Officer)
• Electromedic Engineering (known locally as Teknik Elektromedik or Elektromedik)
• Good analytical and problem-solving skills
• In depth experience with medical devices for a minimum of 4 years
• Working experience in ICU / Operating Theatre / relevant hospital / healthcare environment

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

‌

‌

Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

‌

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).