Customer Technical Program Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

The Associate Customer Technical Program Manager supports the delivery of customer programs across the data center lifecycle by assisting in coordination, communication, and execution activities, across multiple customer accounts. This role works under close supervision to develop foundational technical program management skills while contributing to a best-in-class customer experience. The Associate CTPM is detail-oriented, highly organized, and eager to learn, with a strong customer service mindset and a collaborative approach to working with internal and external stakeholders.

DUTIES AND RESPONSIBILITIES:

· Program Support: Assist CTPM(s) in coordinating customer lifecycle activities from pre-construction through delivery and post-delivery support.

· Customer Coordination: Support communication between internal teams (Sales, Solutions Architecture, Platform Delivery, Operations) and external partners.

· Documentation & Tracking: Maintain project documentation, action logs, schedules, and tracking tools to ensure alignment across stakeholders.

· Pre-Contract Support: Assist with coordination of pre-sales and contract review activities, ensuring documentation is organized and shared appropriately.

· Change Management Support: Track change requests and support preparation of customer-facing communications.

· Meeting & Reporting Support: Prepare meeting materials, take notes, track action items, and assist in reporting project status, risks, and KPIs.

· Process Improvement: Support standardization efforts by documenting lessons learned and contributing to process improvements.

· Customer Experience: Help maintain strong customer relationships by ensuring responsiveness, follow-through, and clear communication.

· Risk Awareness: Identify and escalate potential risks or issues to senior team members.

MINIMUM QUALIFICATIONS:

· Bachelor’s degree in Construction Management, Engineering, or related field (or in progress/relative experience)

· 1–3 years of experience in project coordination, construction, engineering, or related environment preferred

· Basic understanding of project management principles

· Strong organizational, communication, and time management skills

· Proficiency in Microsoft Office (Excel required)

· Ability to learn technical concepts related to data center design and construction

· Ability to interpret construction drawings and specifications

· Mechanical/Electrical background a plus

· Team Player across the organization

· May travel at times up to 25%

COMPETENCIES:

· Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

· Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

· Business Acumen - Understands business implications of decisions; assist in developing budgets and experience understanding/reporting budgets/financials; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

· Change Management – Assists in the Development of workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; meets commitments.

· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

· Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

· Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

· Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

· Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Team Player with Strong Communications skills; Remains open to others' ideas and tries new things.

· Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

· Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· Planning/Organizing - Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

· Professionalism - Approaches others in a tactful manner; Team Player across the organization; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Project Management - Develops project plans; Develops Budgets for projects; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

· Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

· Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

· Frequently required to stand/walk/sit

· Frequently required to bend/climb

· Frequently required to utilize hand and finger dexterity

· Occasionally work near moving mechanical parts

BENEFITS & PERKS:

Aligned Data Centers is proud to offer a comprehensive benefits package to support the health, well-being, and financial security of our team members. Eligible employees have access to:

• Health Coverage: Medical, dental, and vision insurance
• Health Savings and Flexible Spending Accounts:  HSA with employer contribution for eligible participants.  FSA's offered for health and dependent care to increase tax savings.
• Retirement Savings: 401(k) plan with company match
• Paid Time Off and Holiday Pay
• Company-Sponsored Insurance: Short-Term Disability, Life Insurance, and Long-Term Disability (with medical election)
• Optional Benefits: Voluntary life, critical illness, legal, and additional disability coverage
• Wellness Programs: Employee assistance program (EAP), Wellhub gym membership, and other wellness initiatives

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

At Aligned, we are committed to transparency and fostering a positive employee experience from your very first interaction with us. In compliance with Illinois pay disclosure requirements, when you join Aligned, you’ll have access to the following benefits: medical, dental, vision, short and long disability, life insurance and other voluntary benefits, 401k with employer match, bonus opportunities, paid time off, wellness benefits and professional development opportunities, all designed to support your well-being and career growth. We want you to have a clear understanding of what we offer, so you can make informed decisions about your future with us.

Aligned is equally committed to fostering an inclusive workplace and providing equal employment opportunities for all employees. We ensure that all applicants and team members are considered for employment, advancement, and all other employment-related matters without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military or veteran status, or any other characteristic protected by applicable law.

If you require a reasonable accommodation to perform the essential functions of your job due to a disability or medical condition, please contact our People & Culture team. Accommodation requests will be reviewed on a case-by-case basis in accordance with applicable laws. Aligned will make reasonable accommodations where necessary to enable qualified individuals with disabilities to perform the essential functions of their role.