Measurement and Report Senior Analyst

Skill required: Next Generation Customer Operations - IT Troubleshooting
Designation: Measurement and Report Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be supporting work done by Content Moderation and other Trust & Safety resources whose role includes analyzing, working with, viewing and proactively engaging with user profiles, audio, videos, and text based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Trust & Safety is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, you may be directly or inadvertently exposed to potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious). This role is not intended to analyze, work with, view or proactively engage with sensitive or disturbing content as part of the role. However, given the role may be in proximity to Trust & Safety roles that do review content, there is a potential for you to experience indirect exposure to content. Therefore, we care for the health & well-being of our people and provide the support and resources needed to perform your responsibilities as needed.
What are we looking for? Skills Required Technical: o Strong understanding of SQL and programming concepts, including Macros and JSON. o Proficient in developing high-quality dashboards and reports using Excel. o Advanced expertise in MS Office Suite, particularly Excel and PowerPoint. o Strong analytical and technical skills with proficiency in data visualization and reporting. o Experience with Tableau, QuickSight, and Power BI is an added advantage.Non - Technical: o Demonstrates strong communication skills and thrives in a fast-paced, high-pressure environment. o Builds and maintains effective working relationships with stakeholders across functions and levels. o Applies strong analytical thinking, problem-solving capabilities, and sound decision-making skills to address business challenges. o Effectively prioritizes workload by assessing business needs, managing competing priorities, and delivering results within timelines. o Works independently with minimal supervision while remaining adaptable, flexible, and responsive to changing business requirements. o Possesses clear and concise written, verbal, and presentation skills, complemented by strong interpersonal and collaboration abilities. o Drives continuous improvement in reporting processes to align with strategic objectives and support desired behavioral outcomes at the client end. o Maintains, updates, and develops process documentation to ensure operational consistency and knowledge management. o Understands diverse business scenarios and leverages automation to design, enhance, and deliver insightful reports. o Prepares analyses, findings, and executive summaries for ad-hoc requests, enabling management, Operations, and Quality teams to make informed business decisions. o Ensures accuracy and reliability of data by proactively validating analyses, reports, and calculations for potential errors. Support a group who review, classify and/or remove, work with, view or engage with content according to client guidelines, using specific tools and channels and/or creating prompts to interrogate large language models, evaluating their responses, and contributing to the development of a baseline understanding of responsible AI issues for generative AI .• Strong coping, emotional resilience, and stress-management skills • Excellent comprehension, communication, and skills • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Roles and Responsibilities: o Support scheduled and ad-hoc reporting requirements. o Partner with development teams to build AWS-based dashboards and reporting solutions. o Act as an SME for operational metrics and reporting. o Ensure data accuracy, integrity, and consistency across reports. o Collaborate with Operations, WFM, PMO, and other stakeholders to meet business needs. o Deliver actionable insights and forecasts to support data-driven decision-making. o Leverage AWS ML, forecasting, and anomaly detection capabilities to enhance reporting and identify business trends. o Drive reporting automation and continuous process improvements.Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.