IT Operations & Support Lead

Job Description

Build the Future of Intelligent Workflows

We’re redefining how Bosch works.

Our global product team is evolving to be a best-in-class workflow platform that serves as the backbone for 500,000+ users worldwide. Built on advanced low-code/no-code (NCLC) and accelerating with GenAI, this platform is entering its next chapter becoming truly AI-native, smarter, faster, and more intuitive at scale.

We are looking for an IT Operations & Support Lead who combines operational excellence, technical leadership, stakeholder management, and service-oriented mindset to ensure stable, scalable, and high-performing product operations globally. You will work closely with Product, Engineering, Operations, and Business teams to drive service reliability, operational efficiency, platform modernization, and continuous improvement.

Key Responsibilities:

IT Operations & Service Management

• Lead day-to-day operations and support activities for global workflow platforms
• Ensure service reliability, system availability, performance, and SLA compliance
• Monitor operational KPIs, incidents, risks, and service improvements
• Drive operational excellence through process optimization, automation, and standardization

Platform Modernization & Continuous Improvement

• Support migration and modernization initiatives from legacy systems to next-generation platforms
• Collaborate with Product and Engineering teams to improve scalability, maintainability, and operational efficiency
• Contribute to AI-driven operational improvements and workflow automation initiatives
• Promote continuous improvement mindset across teams and operations

Stakeholder & Vendor Coordination

• Coordinate with global stakeholders across Product, Engineering, QA, Operations, and Business functions
• Manage communication, escalations, priorities, and operational alignment
• Collaborate with external vendors and technology partners to ensure service quality and delivery excellence

Technical & Operational Governance

• Support operational governance, incident management, and change management activities
• Ensure systems follow security, compliance, and operational best practices
• Contribute to operational reporting, service reviews, and leadership updates
• Support Agile ways of working and cross-functional collaboration

Qualifications

Must-Have

• Bachelor’s or Master’s degree in Computer Science, Engineering, IT, or related fields
• 8+ years of experience in IT Operations, Service Management, Product Support, or Enterprise Platform environments
• Strong understanding of enterprise applications, cloud technologies, and workflow systems
• Experience managing system operations, incidents, SLAs, and operational processes
• Strong stakeholder management, communication, and coordination skills
• Problem-solving mindset with strong ownership and execution capability
• Experience working with global teams and cross-functional environments

Strong Advantages

• Experience with Low-Code / No-Code or workflow automation platforms
• Exposure to AI/GenAI-enabled operational environments
• Experience with Agile/Scrum methodologies
• Knowledge of operational analytics, monitoring, or reporting tools
• Experience supporting large-scale enterprise transformation or migration initiatives

Additional Information

Why Join Us?

• Support global enterprise platforms used by hundreds of thousands of users worldwide
• Work in a fast-evolving AI-driven product and workflow environment
• Collaborate with global Product, Engineering, and Operations teams
• Drive operational excellence and platform modernization at enterprise scale
• Opportunity to grow into senior operational leadership roles
• Competitive compensation and 13th-month bonus
• Premium healthcare and accident insurance
• Flexible and international working environment.