IT Operations & Support Lead
No salary listed
Senior, Expert
Bachelor's, Master's
Ho Chi Minh City, Vietnam
In Person
IT Operations
About the job
Requirements
- A Bachelor's or Master's degree in Computer Science, Engineering, IT, or a related field.
- At least 8 years of experience in IT Operations, Service Management, Product Support, or Enterprise Platform environments.
- Strong understanding of enterprise applications, cloud technologies, and workflow systems.
- Experience managing system operations, incidents, service-level agreements, and operational processes.
- Strong stakeholder management, communication, and coordination skills.
- Problem-solving mindset with strong ownership and execution capability.
- Experience working with global teams and cross-functional environments.
Responsibilities
- Lead day-to-day operations and support activities for global workflow platforms.
- Ensure service reliability, system availability, performance, and service-level agreement compliance.
- Monitor operational key performance indicators, incidents, risks, and service improvements.
- Drive operational excellence through process optimization, automation, and standardization.
- Support migration and modernization initiatives from legacy systems to next-generation platforms.
- Collaborate with Product and Engineering teams to improve scalability, maintainability, and operational efficiency.
- Contribute to AI-driven operational improvements and workflow automation initiatives.
- Promote continuous improvement across teams and operations.
- Coordinate with global stakeholders across Product, Engineering, Quality Assurance, Operations, and Business functions.
- Manage communication, escalations, priorities, and operational alignment.
- Collaborate with external vendors and technology partners to ensure service quality and delivery excellence.
- Support operational governance, incident management, and change management activities.
- Ensure systems follow security, compliance, and operational best practices.
- Contribute to operational reporting, service reviews, and leadership updates.
- Support Agile ways of working and cross-functional collaboration.
Desired Qualifications
- Experience with low-code/no-code or workflow automation platforms.
- Exposure to AI/Generative AI-enabled operational environments.
- Experience with Agile/Scrum methodologies.
- Knowledge of operational analytics, monitoring, or reporting tools.
- Experience supporting large-scale enterprise transformation or migration initiatives.
About the company
Bosch Home Comfort makes heating, cooling and hot-water equipment for homes, commercial buildings and industrial users. Its portfolio combines electric heat pumps with gas-fired boilers and hybrid systems, giving customers different ways to control building temperatures and supply hot water. The business sells equipment through its brands' sales networks, with products adapted to regional building needs and energy requirements. Its inverter-driven heat pumps adjust compressor output to match demand rather than running constantly at full power. The Bosch business unit was formed through the merger of Bosch and Buderus heating activities in 2004 and is headquartered in Wetzlar, Germany.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Wetzlar, Germany
Founded
2004
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Simplify's Take
What believers are saying
- Heat-pump researchers gain human-factors experience: Bosch's Wernau team tests how concealed fans change perceived noise.
- Retrofits expand the addressable market: Bosch's IDS Ultra fits most existing air-to-air systems.
- Investment funds technical work: February 2026 reporting puts Bosch Home Comfort's 2025 investment near €200 million.
What critics are saying
- Demand remains cyclical: Bosch's February 2026 report says Germany's heating market shrank 14% in 2025.
- Sales coordination stays fragmented: Bosch retains separate brand sales contacts and discount schemes.
- Facilities work extends beyond normal shifts: Bosch's advertised Facility Engineer role requires responding to off-shift emergencies.
What makes Bosch Home Comfort unique
- Regional identities stay distinct: Bosch retains Buderus and licenses the Hitachi and YORK names for its HVAC portfolio.
- Acoustics gets specialized testing: Bosch's Wernau heat-pump laboratory measures noise with 19 microphones.
- Cold-climate heating reaches below freezing: Bosch's IDS Ultra maintains full heating capacity at 5°F.
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Benefits
- Health Insurance
- Paid Vacation
- Remote Work Options
- Flexible Work Hours
- Wellness Program
- Mental Health Support
- 401(k) Retirement Plan