Bilingual Operations Agent

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed  and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

En tant qu'agent d'opérations bilingue, vous devrez:
Assurer un service client de qualité supérieure à nos clients via le portail, par e-mail et par téléphone, en répondant à toutes les demandes dans les délais impartis. Développer des partenariats internes et externes afin d’améliorer l’expérience globale du service client.
Gérer, suivant les consignes du représentant du prêteur, les problèmes et les divergences relatives aux titres de propriété (prêteur, spécialiste en crédit immobilier, etc.)
Gérer les tâches quotidiennes conformément à nos politiques d’entreprise
Travailler en collaboration avec nos clients externes, tels que les prêteurs, les notaires et les courtiers

VOTRE CONTRIBUTION :

• Assurer un service client de qualité supérieure à nos clients via le portail, par e-mail et par téléphone, en répondant à toutes les demandes dans les délais impartis. Développer des partenariats internes et externes afin d’améliorer l’expérience globale du service client.

• Gérer, suivant les consignes du représentant du prêteur, les problèmes et les divergences relatives aux titres de propriété (prêteur, spécialiste en crédit immobilier, etc.).

• Gérer les tâches quotidiennes conformément à nos politiques d’entreprise.

• Travailler en collaboration avec nos clients externes, tels que les prêteurs, les notaires et les courtiers.

VOS COMPÉTENCES :

• Un diplôme de technicien(ne) juridique ou un notaire, ou une expérience équivalente, sera considéré comme un atout.

• Excellent sens du contact téléphonique, avec de solides compétences en communication et en relations interpersonnelles.

• Capacité avérée à résoudre les problèmes et à hiérarchiser les priorités.

• Doit être bilingue.

• Être très minutieux et avoir la capacité à gérer des priorités conflictuelles dans un environnement occupé et axé sur les échéanciers serrés.

• Capacité à faire preuve de bon jugement dans la protection des informations confidentielles.

• Bonnes compétences avec MS Office et Outlook.

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HERE’S HOW YOU’LL CONTRIBUTE:

• Provide superior client service via the portal, email and telephone, responding to all requests within the allotted time frame. Develop internal and external partnerships to improve the overall client service experience.

• Manage, as directed by the lender’s representative, issues and discrepancies related to titles (lender, real estate specialist, etc.).

• Manage daily tasks in accordance with our corporate policies.

• Work collaboratively with our external clients such as lenders, notaries and brokers.

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HERE’S WHAT YOU’LL BRING:  

• A degree in legal technology or as a notary, or equivalent experience, is considered an asset.
• Excellent telephone etiquette, with strong communication and interpersonal skills.
• Demonstrated ability to solve problems and prioritize.
• Must be bilingual.
• Must be highly detail-oriented and able to manage conflicting priorities in a busy, deadline-driven environment.
• Ability to exercise good judgment in protecting confidential information.
• Intermediate MS Office and Outlook skills. 

Advanced proficiency in French (reading, writing, and speaking) required. Bilingualism certification is considered an asset. Candidates must be flexible to work a regular rotating late shift up to 7:00 pm (AST).
 

The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces and one of the Best Workplaces in Canada for Women. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

Total Direct Compensation:

52,310 - 62,850

Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)

HERE’S WHAT SETS US APART: 

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives 
• The opportunity to participate in our stock purchase plan
• And more!

*As per terms of the employment agreement

For over a decade, FCT has been certified by the Great Place to Work® Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

We may use AI assisted tools to help screen or assess applications; however, all hiring decisions include human review.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.