Integrated Solutions Service Tech 4
No salary listed
Senior, Expert
Bachelor's, MBA
Gurugram, Haryana, India
In Person
Field ServiceEquipment Field Service
About the job
Requirements
- A bachelor's degree in Mechanical Engineering, Electrical Engineering, HVAC Engineering, or a related field is required.
- A minimum of 8–15 years of experience in HVAC service operations is required.
- A minimum of 3–5 years of experience managing applied HVAC or chiller service teams is required.
Responsibilities
- Lead and manage the service team responsible for installation, commissioning, preventive maintenance, breakdown support, and retrofit projects for HVAC chiller systems.
- Ensure timely resolution of customer complaints and critical equipment outages.
- Monitor service key performance indicators, response times, and customer service levels.
- Plan and allocate manpower, tools, and resources effectively.
- Provide technical expertise for applied HVAC systems, including centrifugal chillers, screw chillers, air-cooled chillers, water-cooled chillers, cooling towers, pumps and hydronic systems, building management systems, and chiller plant optimization solutions.
- Support root cause analysis for recurring equipment failures.
- Guide field engineers on complex troubleshooting and repair activities.
- Develop and maintain relationships with key customers, consultants, facility managers, and contractors.
- Conduct regular customer reviews and service performance meetings.
- Identify opportunities for service contract renewals, upgrades, retrofits, and modernization projects.
- Drive annual maintenance contract and comprehensive maintenance contract renewals.
- Achieve service revenue and profitability targets.
- Identify cross-selling and upselling opportunities within the customer base.
- Support sales teams during technical discussions and service-related proposals.
- Recruit, train, mentor, and develop service engineers and technicians.
- Conduct performance evaluations and skill development programs.
- Foster a culture of accountability, safety, and continuous improvement.
- Ensure adherence to environmental, health, and safety standards and company safety policies.
- Conduct periodic safety audits and toolbox talks.
- Maintain compliance with local regulations, HVAC industry standards, and quality management systems.
- Monitor service reports, maintenance records, and customer documentation.
- Track service metrics including first-time fix rate, mean time to repair, customer satisfaction score, contract renewal rate, and service revenue achievement.
- Prepare monthly operational and financial performance reports.
Desired Qualifications
- An MBA is an added advantage.
- Experience with leading HVAC manufacturers such as Carrier, Trane, Johnson Controls, Daikin, York, or Mitsubishi Electric, or equivalent, is preferred.
About the company
Johnson Controls transforms environments where people live, work, learn, and play by providing smart, healthy, and sustainable buildings. It offers comprehensive digital solutions through its OpenBlue platform, serving healthcare, education, data centers, airports, stadiums, manufacturing, and government sectors with a portfolio of building technology, software, and services focused on efficiency, safety, and sustainability. The company operates in more than 150 countries with about 100,000 experts and aims to reimagine building performance to benefit people, places, and the planet.
Company Size
10,001+
Company Stage
IPO
Headquarters
Cork, Ireland
Founded
1885
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Simplify's Take
What believers are saying
- Q3 2026 sales hit $6.6 billion; organic growth reached 10%, lifting margins.
- Record backlog reached $21 billion in July 2026, fueled by data-center orders.
- JCI closed Alloy and Nantum in 2026, expanding OpenBlue and cooling capabilities.
What critics are saying
- A 2026 HVAC price-fixing lawsuit names JCI alongside Bosch, Carrier, Trane, and others.
- The 2024 restructuring plan still targets $400 million costs through fiscal 2027.
- PFAS, asbestos, and environmental liabilities persist after the June 2026 Wisconsin settlement.
What makes Johnson Controls unique
- OpenBlue now embeds Nantum AI’s occupancy-based HVAC optimization across air and water systems.
- Alloy Enterprises gives JCI proprietary liquid-cooling components for AI data centers.
- Johnson Controls sells mission-critical service and controls across 150 countries, creating sticky installed-base revenue.
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Benefits
- Company Vehicle
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account/Flexible Spending Account
- Life Insurance
- Disability Insurance
- 401(k) Company Match
- Employee Referral Bonus
- Wellness Program
- Employee Assistance Program
- Paid Vacation