Modern Device Management Engineer

Job Description:

Essential Job Functions:

·       Administer and support Microsoft Intune for enterprise-managed endpoints.

·       Support device enrolment, configuration profiles, compliance policies and security baselines.

·       Support Windows Autopilot provisioning and associated device lifecycle activities.

·       Monitor device compliance and endpoint health and remediate or escalate identified issues.

·       Support application deployment, software updates and Windows update management.

·       Troubleshoot device enrolment failures, policy conflicts, application deployment failures and other endpoint-management issues.

·       Support Windows endpoint management across the managed device estate.

·       Use Nexthink endpoint analytics to investigate device health, performance and digital employee experience issues.

·       Support proactive identification of endpoint issues through Nexthink

·       Support approved Nexthink Remote Actions and automated remediation activities.

·       Assist with operational dashboards and reporting relating to device health and compliance

·       Support Barista digital-support and self-service capabilities

·       Identify repetitive endpoint-support activities that could be addressed through knowledge, automation, self-service or proactive remediation.

·       Resolve assigned incidents and service requests or escalate complex issues as appropriate

·       Participate in problem determination and root-cause-analysis activities.

·       Maintain operational documentation, knowledge articles, and support procedures

·       Work with Service Desk, security, endpoint, infrastructure, and other resolver teams

·       Participate in knowledge transfer and operational-readiness activities where required.

Basic Qualifications:

• Bachelor's degree, diploma or equivalent qualification in Information Technology, Computer Science, Engineering or a related technical discipline, or equivalent practical experience.
• Relevant professional experience supporting enterprise endpoint-management or Modern Workplace environments.
• Hands-on experience with Microsoft Intune and Windows endpoint management.
• Experience troubleshooting endpoint-management incidents and service requests.
• Good understanding of enterprise IT operational processes.
• Good analytical and technical troubleshooting skills.
• Good written and verbal Arabic & English communication skills.
  Other Qualifications:

• Microsoft Certified: Endpoint Administrator Associate / MD-102 or equivalent Microsoft endpoint-management certification.
• ITIL Foundation certification or practical experience working within ITIL-aligned service-management processes.
• Nexthink training or certification.
• Experience working with Windows Autopilot.
• Experience with Microsoft Configuration Manager/SCCM and Intune co-management.
• Experience with Nexthink or another Digital Employee Experience platform.
• Experience with ServiceNow.
• Experience supporting automated or self-service IT support solutions.
• Arabic language capability is advantageous for this engagement.

Soft Skills, Knowledge and Abilities

• Strong analytical and problem-solving capability.
• Ability to follow structured troubleshooting processes and identify root causes.
• Customer-focused approach with an emphasis on end-user experience.
• Ability to take ownership of assigned incidents, requests and operational activities.
• Ability to communicate technical information clearly and concisely.
• Ability to work effectively in a geographically distributed technical team.
• Ability to collaborate across Service Desk, endpoint, security, infrastructure and specialist resolver teams.
• Strong documentation and knowledge-management skills.
• Ability to manage multiple priorities and work within agreed service levels.
• Continuous-improvement mindset with an interest in automation and proactive support.
• Ability to learn new Modern Workplace technologies and processes.

Experience Requirements

5+ years experience appropriate to a Senior Analyst I position, with practical experience in enterprise Modern Workplace, endpoint management or end-user computing environments.

Candidates should demonstrate hands-on operational capability in Microsoft Intune and Windows endpoint management, combined with experience or knowledge of digital employee experience monitoring, automation and proactive endpoint support.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.