Customer Success Account Manager Apprentice

Overview

Come build community, explore your passions and do your best work at Microsoft with thousands of University apprentices from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead.  

Customer Success Acount Manager Apprentice(CSAM) understands their customers’ industry and business processes, which may include an industry or vertical focus such as Banking, Healthcare, or Manufacturing. Promotes adoption of technology by helping the customer optimize the utilization of our products, demonstrating features beyond core functionality, ensuring Best Practice adoption. Primary point of contact for the customer in a post-sales production environment, proactively coordinating with any other cross functional team or organization inside of your company.

At Microsoft, apprentices work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Program start date: January 2027

About: Tomoh Apprenticeship is Microsoft's program for Emiratization, aiming to accelerate Emirati employability and create market impact through Early-in-Profession recruitment, and skilling programs.

Program overview:  Microsoft Tomoh Apprenticeship is a paid six-month training program that offers globally recognized technical and professional certifications & skills, and on-the-job training to include mentoring, coaching, job shadowing and real-life scenario assignments.

Program Details: The 6 months, full-time  program is divided into two key phases (Phase 1 - Onboarding & Skilling, Phase 2 - On The Job Training)

Phase one: Onboarding & Skilling Bootcamp (1 month)

• Onboarding and introduction to Microsoft’s mission, culture, strategy & structure.
• Technical skilling to obtain globally recognized Microsoft technical certifications.
• Professional and soft skilling courses including project management, change management, effective interpersonal skills, creativity and innovation, and time management.

Phase two: On-the-job training (5 months)

• Joining as a CSAM for on-the-job shadowing and training.
• Mentorship and coaching sessions.
• Supporting Microsoft teams in digital transformation projects.
• Advanced technology trainings including AI, Machine Learning & Cloud Computing.

Responsibilities:

• Seeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers) to learn about their business, needs, and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams
• Communicates business value of solutions for customer organization through demonstrations, storytelling, etc. Observes and listens to senior colleagues to build knowledge of relevant customer stories and industry, competitive, and/or Microsoft best practices to support business outcomes.
• Engages with and leverages relevant internal and external partners and/or Services to support business outcomes as appropriate. Identifies appropriate partner and jointly develops plan for the play based on knowledge of the customer.
• Coordinates internal peers across functions to support business outcomes and enable execution of customer success through One Microsoft. Identifies and begins developing relationships with customer team members.
• Acts as the voice of the customer and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering), leveraging relevant tools (e.g., OneList). Responds to feedback and supports positive change within Microsoft.

Qualifications

Minimum Qualifications

• Emirati National holding UAE Family Book.
• Emirati nationality.
• Legally authorized to work in UAE (Legally authorized = Has citizenship or has been granted a valid visa or work permit).

• Currently pursuing/ completed a Bachelor's/ Master's Degree in Information Technology (IT), Computer Science, Engineering, Business Administration, Business, or related field.
• Fluency in English.

Preferred Qualifications

• Passion for technology and customer obsessed.
• Proficient communication, analytical and presentation skills. 
• Business acumen for consultative solution selling.
• Exceptional negotiation, customer service, and interpersonal skills. 

#EiP #MCAPSEiP

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

---

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.