B

BDR Thermea Group

Provides energy-efficient heating solutions and systems

Service Controller

Corporate Finance & FP&AUpdated on Nov 12
Full-timeRastede, GermanyNo salary listed

About the Job

Requirements

  • A completed degree focused on controlling, business administration, or a comparable field is required; a master's degree is preferred.
  • Several years of professional experience in controlling are required, preferably in sales, service, or sales controlling.
  • Very good Microsoft Excel skills and solid experience with SAP and business intelligence tools, especially Power BI and Zebra BI, are required.
  • Basic knowledge of databases and SQL is required.
  • A strong understanding of business relationships and management and reporting processes is required.
  • IT affinity and interest in data-driven analyses, metrics, and digital solutions are required.
  • An analytical and conceptual mindset, quick comprehension, and high quality standards are required.
  • A structured, independent, and responsible working style is required.
  • Strong communication and consulting skills, including the ability to prepare and convey complex matters appropriately to the audience, are required.
  • Confidence and willingness to collaborate across functions with managers and specialist departments are required.
  • Good spoken and written English skills are required.

Responsibilities

  • Own operational controlling and reporting for customer service and analyze relevant service, performance, and human resources metrics.
  • Prepare monthly, quarterly, and ad hoc reports and forecasts to manage service performance.
  • Actively monitor key performance indicators and budgets in close collaboration with customer-service managers.
  • Support and develop the business intelligence solutions in use and ensure high data quality in relevant systems.
  • Identify opportunities to optimize service processes and develop measures to improve efficiency, quality, and customer satisfaction.
  • Collaborate closely with controlling, finance, sales, IT, and customer service, and represent customer-service interests in cross-functional projects and working groups.
  • Participate in the BDH aftersales working group, including preparing and submitting relevant metrics, attending workshops, and exchanging best practices and industry standards.
  • Prepare analyses, reports, presentations, and decision documents for internal stakeholders and management.
  • Contribute to the strategic development of customer service, particularly in aftersales and customer relationship management, and support implementation of resulting measures and projects.

About the Company

BDR Thermea Group

Provides energy-efficient heating solutions and systems

BDR Thermea Group designs and sells home heating and hot water solutions through its brands Baxi, De Dietrich, Remeha, Brötje, Chappée and Baymak across Europe and Türkiye. It offers technologies such as heat pumps, hybrid systems and hydrogen boilers that customers can install to lower their homes’ carbon footprints while staying comfortable. The products are connected and integrated, allowing energy-efficient operation and easy management. The company differentiates itself with a broad, trusted brand portfolio and a focus on supporting installers and end-users, plus a commitment to reducing carbon emissions across its operations, suppliers and products. Its goal is to bring the energy transition closer by expanding the use of energy-efficient carriers and advancing low-carbon heating solutions in homes.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, United States
Founded
1684

Recently Posted Jobs

Explore more opportunities at BDR Thermea Group

See more jobs