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All Accor

Global hotel management, franchising, loyalty program

Food and Beverage Team Leader

Food & Beverage Operations ManagementUpdated on Nov 11
Full-timeWembley, UK£32k /yr

About the Job

Requirements

  • Previous Food and Beverage experience, preferably in a supervisory or team leader role.
  • Proven ability to lead, motivate and develop a team.
  • Strong communication and interpersonal skills.
  • Excellent customer service skills with a passion for creating outstanding guest experiences.
  • Strong organisational and time management abilities.
  • Ability to remain calm under pressure and solve problems effectively.
  • Flexible to work shifts Monday through Sunday, including weekends and holidays.
  • Commercial awareness with a proactive approach to driving sales and business performance.
  • Must be eligible to live and work in the UK and hold a current work visa.

Responsibilities

  • Deliver exceptional guest service, creating memorable experiences and building guest loyalty throughout their stay.
  • Lead and support the Food and Beverage team, ensuring smooth daily operations across all service areas.
  • Supervise team members on shift, ensuring duties are completed to a high standard and guests receive outstanding service.
  • Train, coach and motivate team members in company procedures, product knowledge and service standards.
  • Create a welcoming dining and bar experience where every guest feels valued.
  • Manage stock levels, stock rotation and ordering requirements for food, beverages and catering supplies.
  • Ensure compliance with hotel, brand and audit standards at all times.
  • Work closely with other hotel departments to ensure seamless guest experiences.
  • Drive sales by promoting food, beverage and hotel services and encouraging upselling opportunities.
  • Promote and support the ALL – Accor Live Limitless loyalty programme.
  • Maintain effective communication across all departments.
  • Organise operational activities efficiently, including production, storage and distribution processes.
  • Identify opportunities to improve service, increase revenue and enhance guest satisfaction.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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