Field Technician - Desktop Support

Job Description:

About the Team / Offering – Global Infrastructure Services – Infrastructure Services

DXC Global Infrastructure Services (GIS) manages and modernizes IT infrastructure for the world's largest enterprises through agentic, platform-led operations. We deliver cloud, security, workplace, infrastructure and business-process services that shift operations from reactive support to proactive, outcome-driven service delivery at scale, with human-in-the-loop governance.

DXC Infrastructure Services deliver agentic operations through DXC OASIS to manage large‑scale, mission‑critical environments. Autonomous, policy‑governed agents anticipate issues, optimize performance, and support remediation with human‑in‑the‑loop control, shifting operations from reactive support to pre‑emptive, resilient service delivery.

About the Role

The Field Technician - Desktop Support provides on-site helpdesk and field support to customers, ensuring that hardware, software, and equipment remain reliable and fully operational. This full-time role is central to keeping customer systems running smoothly, covering installations, repairs, upgrades, software downloads, and ongoing maintenance across a variety of equipment and environments.

In this role, you will respond directly to customer needs, from resolving hardware and equipment issues to supporting mobile devices, meeting rooms, AV systems, printers, and server rooms. You will also play a key part in onboarding support, office renovation logistics, and reactive office space needs, ensuring customers receive timely, hands-on technical assistance.

Beyond day-to-day troubleshooting, you will instruct customers on the proper operation and maintenance of their systems and equipment, and help investigate and resolve more complex installation and maintenance matters. You will track and manage work through the ticketing system, ensuring issues are properly documented and routed to the appropriate teams for follow-up, testing, and resolution.

Essential Job Functions

• Provide on-site field support to customers, including installation, servicing, and repair of systems and equipment

• Verify and approve the operational quality of system equipment

• Resolve customer issues related to hardware installation, repair, upgrade, and maintenance

• Investigate and help resolve complex installation and maintenance matters of significance

• Instruct customers in the proper operation and maintenance of systems and equipment

• Refer issues to the appropriate personnel or service areas for follow-up, testing, and troubleshooting

• Support mobile devices and assist with employee on-boarding

• Support office renovations, logistics, and reactive office space needs

• Provide meeting room, AV, printer, and infrastructure support, including server room assistance

• Monitor and manage support tickets via ServiceNow (SNOW)

Basic Qualifications

• High school diploma or G.E.D.

• 1-2 years of service desk or field support experience

• Experience working with hardware, software, and equipment products; hands-on experience required

• Associate's degree or equivalent experience with service desk and field support in a manufacturing facility (alternate qualification path)

• 2-3 years of service desk or field support experience (alternate qualification path)

• Ability to walk and stand for several hours

Other Qualifications

• Strong interpersonal skills to work with customers and other unit personnel

• Strong analytical and problem-solving skills

• Strong communication skills

• Strong time management and organizational skills

• Ability to resolve hardware and equipment problems

• Willingness to travel to other sites within 20 miles (possible)

• Office/plant work environment

• Ability to stand or walk for several hours

• May require weekend work

• May require shift work

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $37,800 - $70,200.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.