Fraud Prevention Officer

Nexpay is one of the fastest-growing fintech companies in the Baltics providing banking services for digital businesses. Since 2017 we have transacted more than €10+bn.

With offices in Vilnius and Riga, the team is rapidly growing and we are looking for a Fraud Prevention Officer to join our Team in Vilnius. Working here, you will be part of a dynamic mix of people with different backgrounds, skills, experiences, and passionate minds. 🚀

We are currently looking for an FPO to join our 2nd Line Compliance team.

As a Fraud Prevention Officer, in this role you will:

• Oversee and support the Underwriting team: set priorities, distribute workload, coach underwriters, review their work and support hiring and onboarding of new team members

• Develop, implement and maintain fraud prevention and merchant underwriting policies, procedures, risk appetite criteria, SLAs and internal control measures, aligned with business growth and regulatory requirements

• Conduct fraud risk assessments at least annually and update fraud scenarios, risk profiles and monitoring rules

• Analyse potential and confirmed fraud cases, identify trends and initiate preventive measures

• Ensure fraud prevention and underwriting activities comply with card scheme rules (Visa, Mastercard), PCI DSS, PSD3 and AML/KYC requirements

• Prepare regular reports for the Board on fraud risk levels and the effectiveness of control measures

• Act as the escalation point for internal teams on fraud and underwriting matters

• Participate in the investigation of customer complaints related to suspected fraud together with the Customer Support team

• Contribute to customer awareness and education on fraud prevention topics

• Use Gemini, Claude or a similar AI tool in routine daily tasks to enhance efficiency and productivity.