Account Manager

📣 Join ViCentra (home of Kaleido) – Empower Bold Change in MedTech

📍 Location: Southern Netherlands | 💼 Hybrid | Full-time

🌍 Making Every Move Matter

At ViCentra, home of Kaleido, we’re on a mission to redefine what’s possible in diabetes care. We combine technological innovation with human-centered design to empower people with more freedom, confidence, and life on their terms. Our values; Be Bold, Build Trust, Focus on the Customer and Deliver Excellence drive everything we create and every decision we make.

We believe that when ambition meets purpose, remarkable things happen. If you thrive in a space where ideas accelerate, challenges spark growth, and making a difference is the goal, ViCentra is your next great adventure. 🚀

💻 Your Impact

You are responsible for actively promoting, managing, and optimizing sales of the company’s product(s) to increase market share and brand recognition across your region. It involves developing and maintaining strong, ethical relationships with healthcare professionals—including nurses and key opinion leaders—as well as with distributors to successfully introduce and support the company’s products. In addition, the position requires effective account management to ensure sustained growth and long-term partnerships.

🔧 What You’ll Take On

• Co-ordinate, in conjunction with Sales and Marketing colleagues, the implementation and execution of the National sales strategy and activities in your region.

• Maintain an up-to-date strategic regional account plan and present this monthly to the Country Director NL & France.

• Provide training of company product(s) to relevant HCP's and distributors and end-users when needed.

• Act as a key driver with HCPs to ensure a positive customer experience.

• Maintain product and market knowledge.

• Pro-actively collaborate with peers and inside sales specialists.

• Support the development, negotiation and implementation of distributor business plans, contracts, strategic requirements, and business objectives in your region. Manage distributor and account relationships effectively; establishing and managing processes, information exchange procedures and KPIs to ensure optimal customer service, driving accountability and revenue.

• Take the lead in the resolution of account problems and complaints.

• Collaborate and communicate knowledge (e.g. market, account and competitive information, insights, trends, etc.) to colleagues and relevant internal stakeholders. Use the company’s IT structure and CRM systems to improve customer insight and ensure effective management reports.

• Participate in sales meetings and sales/ marketing events as needed.

• Ensure compliance with all regulatory, legal and Company policies and procedures.

• Accomplish goals by accepting ownership; exploring opportunities and utilising good technical and problem-solving skills to add value to job accomplishments.

• Ensure work is undertaken within defined timescales and with a high level of accuracy.

• Work independently with minimal supervision as well as ability to work closely with other departments and key stakeholders.