Enterprise Customer Success Manager

About The Role & Team

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. Our Enterprise team works with accounts across EMEA. We drive adoption through structured programs as well as ad-hoc engagement to provide product expertise and standard methodologies. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.

You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.

 As a Customer Success Manager, you will: 

• Partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions
• Use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude
• Provide expertise to help customers derive valuable insights from our highly technical product
• Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives
• Innovate when it comes to managing a portfolio of Enterprise accounts (20-30) and share ideas for driving efficiencies and develop best practices that will scale as the business grows
• Champion the needs of the market and serve as internal advocate for customers
• Effectively prioritize in order to deliver on key business objectives across your portfolio

You’ll be a great addition to the team if you have:

• Previous Gainsight experience is a huge plus as well as past experience within data, analytics, martech
• Experience with account and territory planning
• Strong organizational, time management and prioritization skills
• Proven ability to learn and explain a technical product or concept
• Curiosity and motivation to learn our product so that you can effectively position the solution and its value
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company

At a minimum, you need to have:

• Previous experience in a customer success/technical account management/relationship type role while managing customers
• Fluency in English, German or Russian fluency would be a great advantage!
• Experience working on Enterprise accounts 

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

We care about the well-being of our team: At Amplitude, we offer a comprehensive benefits package designed to support your physical, emotional, and financial well-being. We believe that our employees should have access to high-quality healthcare, paid time off, and other benefits that allow them to focus on their work and their personal lives.

Our benefits package includes:

• Competitive medical, dental, and vision programs
• Paid family bonding time off and family forming benefits
• Annual leave plus holidays
• Fully paid disability and life insurance programs
• Wellness and Learning and Development allowances and more…
• Employee Stock Purchase Program​ (ESPP)

We are committed to creating a globally consistent and locally sensitive benefits plan that meets the needs of our employees around the world, regardless of where they live. We believe that our benefits are an important part of our employee value proposition and that they help us to attract and retain top talent. We encourage you to learn more about our benefits package and to see how we can support your well-being.

Other fun facts about Amplitude: 

• We were recognized in the Newsweek Excellence Index 2024.
• Our customers love us! They’ve said we’re the #1 product analytics solution for 15 quarters in a row on G2.
• We’re focused on growth. Check us out in Deloitte’s 2023 Technology Fast 500™
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives. 
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. 
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. 
• We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.