Ticket Operations Event Support

JOB SUMMARY:  The primary responsibility of this position is to assist the Ticket Operations staff on event days – Denver Broncos home games and public stadium events (Concerts, International Soccer, etc.) The position will also assist with Customer Service (Mobile Ticketing/Problem Solving), Event Sales, and Will Call ticket distribution to all Broncos Season Ticket Holders and Event Day guests as well as assisting at Tables/Tents in and around entry points.                                                                                                                                                                                                                                                                                         

DUTIES AND RESPONSIBILITIES

Assisting Ticket Operations/service on event day by:

• Assisting with ticket re-distribution (SMS) on both Archtics, and TM Host software
• Assisting with problem solving duplicate ticket issues/ any other ticketing issues that may arise
• Assisting with ticket sales
• Assisting with will call as needed for visiting team
• Answer phones and assist with game day informational questions as well as assisting game day guests with accessing their tickets before they arrive onsite
• Provide customer service and conflict resolution to fans via telephone and in person in a professional and upbeat demeanor
• Educate ticket holders on the benefits of the technology accessible across several team platforms
• Assist with problem solving (battery issues, mobile applications, etc.)
• Providing customer service related to game day informational questions and conflict resolution to fans in a professional and upbeat demeanor

Contributes to team effort by:

• Completing all other duties as assigned

MINIMUM REQUIREMENTS

• High school diploma or equivalent
• Self-motivated and solutions oriented
• Excellent problem-solving skills and ability to multi-task
• Detail oriented with strong prioritization and organization skills
• Exceptional verbal and written communication skills
• Proficient with Microsoft Office
• Willing to learn, be creative and have a desire to succeed
• Ability to work all home Broncos games, other stadium events, nights/weekends and keep a flexible schedule

PREFERRED SKILLS AND ABILITIES

• Proficient in the use of computerized ticketing software (mobile applications, Broncos and Ticketmaster sites, Wi-Fi connectivity, etc.).
• Extensive understanding of the latest in ticket technology, including online account management and mobile tickets.
• Ability to work 2-3 days during the week to cover the box office windows and phones

In accordance with the Colorado Equal Pay for Equal Work Act, this position is part-time and pays $19.29/hour.