Customer Support·Confirmed live in the last 24 hours·
Full-timeWhite Bear Lake, MN, USA$23 - $30 /hr
About the Job
Requirements
A high school diploma or GED is required.
At least 7 years of general work experience is required.
At least 5 years of customer service or sales experience is required.
People management experience is preferred.
Conflict resolution skills are preferred.
Strong interpersonal, verbal, problem-solving, and written communication skills are preferred.
Technical aptitude and attention to detail are preferred.
Strong organizational skills, including the ability to multitask, prioritize, and manage time effectively, are preferred.
A basic understanding of business math principles is preferred.
Professional proficiency with Microsoft Office products is preferred.
Customer orientation, adaptability to diverse personalities, and the ability to de-escalate upset customers are preferred.
Experience with enterprise resource planning software such as Epicor is preferred.
Responsibilities
Serve as the process leader and knowledge resource for the Customer Service Team.
Own the order life cycle using the current enterprise resource planning software.
Support sales and business development initiatives.
Resolve billing issues by collaborating with customers, finance, and sales managers.
Prepare and send quotes to customers and prospects.
Troubleshoot and resolve product or service problems, escalating or expediting issues as needed to ensure prompt resolution.
Provide product or service information to existing customers and prospects.
Maintain records of customer interactions, process customer accounts, and update customer records as necessary.
Gain knowledge and understanding of the company's products and services.
Work with price lists, credits, debits, and freight disputes.
Communicate and collaborate with sales, finance, production, quality, and shipping teams to meet customer requirements and resolve customer complaints.
Own customer communication and follow-up for manufacturing delays affecting ship dates, proactively notify customers, coordinate updates with internal teams, and ensure timely communication of revised delivery expectations.
Desired Qualifications
Experience in a B2B manufacturing or industrial environment is preferred.
An associate or bachelor's degree in business, marketing, or a related field is preferred.
The Specialty Mfg. Co. is a vertically integrated company offering the industrial and manufacturing sectors a one-stop-shop solution for products, machining, molding, and light assembly. From stock items to the design and production of custom parts and machinery, our five divisions provide the solutions and support you need every step of the way. We are seeking an experienced Customer Service Representative to join our team in White Bear Lake, MN. The Customer Service Representative will be responsible for enhancing client relationships through accurate and prompt service
Essential Job Duties
Be the process leader and knowledge resource for Customer Service Team
Own the order life cycle through current enterprise resource planning software
Support sales and business development initiatives.
Resolve billing issues by collaborating with customers, finance, and sales managers
Prepare and send quotes to customers and prospects.
Resolve product or service problems, troubleshooting as necessary, and escalating or expediting to ensure a prompt resolution.
Provide product or service information to existing customers and prospects.
Keep records of customer interactions, process customer accounts, and update customer records, as necessary.
Ability to gain knowledge of and understanding of company's products and services.
Work with price lists, credits, debits, and freight disputes.
Communicate and collaborate with internal teams (sales, finance, production, quality, and shipping) to ensure customer’s requirements are met, and to resolve customer complaints.
Own customer communication and follow-up for manufacturing delays impacting ship dates, proactively notifying customers, coordinating updates with internal teams, and ensuring timely communication of revised delivery expectations.
Qualifications Education:
Required: High School diploma or GED
Preferred: Associate or bachelor’s degree in business, Marketing, or related field
Experience:
7+ years general working experience
5+ years customer service or sales experience
Preferred: Experience in B2B within manufacturing or industrial environment
Strong interpersonal, verbal, problem solving, and written communication skills.
Technical aptitude and attention to detail.
Strong organizational skills with ability to multi-task, prioritize, and manage time effectively
Basic understanding of business math principles.
Professional proficiency with Microsoft Office products
Customer orientation and ability to adapt/respond to diverse types of personalities, and the ability to de-escalate potential upset customers.
Experience with enterprise resource planning software (Epicor, etc.)
Compensation and Benefits Expected Compensation Range: Hourly, non-exempt- $23-$30 Specialty Manufacturing is providing the compensation range that the company, in good faith, believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, and abilities. Specialty Mfg. provides a comprehensive suite of benefits including, but not limited to:
Medical
Dental
Vision
STD/LTD
Life Insurance
Profit Sharing
Paid Vacation and Wellness Benefits
Specialty Mfg. operates an onsite work environment where employees are expected to work in the office 5 days per week.