Acosta Group

Retail, marketing, and foodservice solutions provider

Sales Support Representative

Procurement & SourcingConfirmed live in the last 24 hours

Full-timeSan Diego, CA, USA$21.25 - $26.59In-person

About the Job

Requirements

A high school diploma or GED is required.
Three or more years of business process solutions, customer service, and/or office administrative experience is preferred, particularly in manufacturing, costing, pricing, distribution, or product line work.
Food broker experience is preferred.
Experience may substitute for some of the stated education.
Native-level Spanish and English proficiency is required.
Strong interpersonal, organizational, and administrative skills are required.
Ability to communicate effectively with vendors, customers, and team members is required.
Proficiency operating computer systems and using Microsoft Word, Excel, and Outlook is required.
Ability to multitask, maintain attention to detail, and solve problems is required.
Ability to protect and secure confidential and proprietary information is required.
Ability to perform advanced calculations involving unit-of-measure conversions, pricing, product weight, Tie x High, and multiple currencies is required.
Ability to perform moderate physical effort, including lifting materials and equipment weighing less than 15 pounds, is required.
Ability to view a computer monitor for more than 30% of the work time is required.
Personal protective equipment may be required.

Responsibilities

Review customer product orders and complete order forms, transportation requests, packaging requirements, legal forms for interstate and international transport, and financial forms related to purchases and sales.
Audit forms and orders to confirm terms, conditions, allowances, and costs.
Support ADW programs and maximize sales by understanding Costco objectives and building relationships.
Develop relationships with Costco ICSs and ABs.
Create and submit invoices through the Costco accounting portal.
Ensure Costco receives correct high-resolution photos for every e-commerce item and add items to Instacart.
Complete annual certificate renewals.
Contact PPD and FOB carriers for load status and depot appointments for large vendors shipping across borders.
Update internal associates and clients about Costco currency exchange rate changes.
Ensure vendor demonstrations are scheduled and performed, and track availability and delivery of the required materials to each demonstration site.
Work with the BM and AMM groups on promotion contracts and confirm actuals after events.
Track and address member complaints and queries.
Send replacement parts to members when needed.
Maintain comprehensive knowledge of the customer's operations and key competitors.
Maintain vendor-specific reports outside the internal system.
Maintain accurate vendor and item setup in ADW systems, including current information and pricing for orders from BBS and Roadshows.
Maintain accurate, updated central files for item specification sheets, pricing, and common forms.
Maintain complete AII and SLH files by vendor.
Meet weekly with Business Managers to review vendors and support tasks.
Provide backup coverage for the Business Manager desk when staff are out of the office.
Assist Business Managers with vendor and Costco meeting preparation, including attending live meetings and taking notes.
Create buy documents and item agreements.
Create and submit new-item setups for the internal system.
Maintain the promotion calendar on the regionally shared calendar.
Purchase samples from Costco and other retailers and deliver samples to the buying office.
Assist with monthly competitive shopping.
Maintain the Costco organizational chart.

Desired Qualifications

Three or more years of business process solutions, customer service, and/or office administrative experience, preferably in manufacturing, costing, pricing, distribution, or product line work.
Food broker experience.

The Sales Support Representative is an essential function managing vendors orders, confirming accuracy, ensuring vendor commitments in accuracy and pricing, preventing any financial deductions. The Lead, Sales Support must possess proven strong communication, interpersonal, and organizational skills to interact successfully with vendors, customers, and managers. Native Level Spanish and English language is required for this role.

Minimum Qualifications-Education and Experience

High School Diploma/GED
Three (3)+ year’s business process solutions, customer service and/or office administrative experience preferred in manufacturing, costing, pricing, distribution, product line, etc.
Proven food broker experience preferred.
Experience may be substituted for some of the above education.

Minimum Qualifications-Knowledge, Skills and Abilities

Strong interpersonal, organizational and administrative skills.
Effectively communicate effectively with vendor, customers and team-members.
Operate computer systems, proficient in MS Office (Word, Excel, and Outlook).
Multi-task, attention to detail, strong problem solving with attention to detail.
Ability to protects and secures all confidential and proprietary information.
Attention to detail as we use advanced math calculations to ensure accuracy between unit of measure conversions, pricing issues, weight of product, Tie x High, and multiple currency.

Work Environment and Physical Requirements

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Job may require moderate physical effort including lifting materials and equipment weighing less than 15 pounds. This position involves viewing a computer monitor for more than 30% of the time. Personal protective equipment may need to be worn. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Primary Responsibilities

Review ordering / purchases products from customer – including the completion of all order forms, transportation requests, packaging requirements, legal forms for interstate / international transport and as well all financial forms dealing with the purchase / sale.
Audit all forms and orders to confirm terms, conditions, allowances, and costs.
Support ADW programs and maximize sales by understanding Costco objectives and building relationships.
Develop relationship with Costco ICS’s and AB’s.
Create and submit invoices to Costco accounting portal.
Ensure Costco receives correct high-resolution photos for every e-commerce item and add the item to Instacart.
Complete annual certificate renewals.
Engage PPD and FOB carriers for status of loads and depot appointments on large vendors shipping across borders.
Update internal associates and clients on Costco’s currency exchange rate changes.
Ensuring vendor’s Demos have been scheduled and performed.
Tracking, ensuring all materials for each scheduled Demo is available and on site.
Work closely with BM and AMM group on promotion contracts and confirm actuals after the event.
Track and deal with member complaints and queries.
Sending replacement parts out to member when needed.
Possess a comprehensive knowledge of the Customer’s operation and key competitors.
Maintaining vendor specific reports outside of the internal system.
Maintain accurate Vendor and item setup in ADW systems with current info / pricing to include orders from BBS / Roadshows.
Maintain accurate / updated files for all item spec sheets / pricing / common forms on central locations.
Maintain complete AII and SLH files by vendor.
Meet with Business Managers weekly to review vendors and support tasks.
Assist backup coverage of BM desk when they are out of the office.
Assist Business Managers with vendor and Costco meeting prep, including serving in live meetings and note taking.
Create buydocs/item agreements.
Create and submit new item setups for internal system.
Maintain promotion calendar on the regionally shared calendar.
Purchase samples from Costco and other retailers.
Deliver samples to buying office.
Assist with monthly comp shopping.
Maintain Costco org chart.

Minimum Salary: 21.25

Maximum Salary: 26.59

About the Company

Acosta Group

Retail, marketing, and foodservice solutions provider

Acosta Group is a collective of trusted retail, marketing and foodservice agencies that helps brands grow where they are sold. It works by providing end-to-end support across the customer journey—headquarter sales, omnichannel retail, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, all guided by advanced data and insights. It differs from competitors by operating as a umbrella of specialized agencies rather than a single firm, enabling cohesive, cross-channel programs and seamless data-driven execution. Its goal is to accelerate brand growth everywhere products are sold by connecting today’s commerce activities with tomorrow’s opportunities.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Jacksonville, FL
Founded: 2023

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