Senior Director - Head of Digital Strategy

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfill their aspirations. Join Gilead and help create possible, together.

Job Description
 

At Gilead our pursuit of a healthier world for all people has yielded a cure for hepatitis C, revolutionary improvements in HIV treatment and prevention as well as advancements in therapies for viral and inflammatory diseases and certain cancers.

We set and achieve bold ambitions in our fight against the world's most devastating diseases, united in our commitment to confronting the largest public health challenges of our day and improving the lives of patients for generations to come.

As a Senior Director, Head of Digital Strategy, at Gilead you will lead the next evolution of digital customer engagement across our U.S. Commercial organization.

You will lead a team of Digital Strategy professionals who serve as strategic partners to Brand and therapeutic area leaders. You will establish the vision and standard for Digital Strategy across the portfolio, bringing together customer insights, media, content, data, technology, artificial intelligence (AI), and emerging capabilities to create connected experiences for healthcare professionals (HCPs) and patients.

This highly visible leadership role operates at the intersection of customer experience, media, data, technology, AI, and omnichannel engagement. You will translate these capabilities into strategies that address meaningful customer and business needs while helping Gilead anticipate how technological advances and changing customer behaviors are reshaping healthcare engagement.

Lead the Digital Strategy vision

• Define and continuously evolve the vision, operating model, and strategic priorities for Digital Strategy across the U.S. Commercial portfolio.
• Establish clear standards for digital and omnichannel strategy and raise the quality and consistency of customer engagement across therapeutic areas.
• Ensure digital strategies begin with a clearly defined customer and business need rather than a specific channel or technology.
• Identify the highest-value opportunities across the portfolio and focus Digital Strategy resources where they can create the greatest customer and business impact.

Partner with Brand and therapeutic area leadership

• Serve as a senior strategic advisor to Brand and therapeutic area leaders on customer behavior, digital disruption, and emerging opportunities.
• Translate Brand priorities into differentiated, connected customer experiences across channels.
• Bring together customer insights, audience strategy, content, channels, data, and technology to support seamless HCP and patient journeys.
• Translate sophisticated data and technology capabilities into clear, actionable strategies tied to customer and business needs.
• Influence senior stakeholders across a complex, highly matrixed organization and build alignment around a common digital vision.

Connect and advance the digital ecosystem

• Integrate expertise across media, AI, Digital Health, Analytics, customer relationship management (CRM), web, content, data, Digital Operations, and Technology into cohesive strategic recommendations.
• Build strong partnerships with internal capability leaders, Information Technology, Operations, agencies, and external technology partners.
• Anticipate how AI, search, emerging platforms, new data sources, and changes in HCP and patient behaviors may reshape healthcare engagement.
• Translate emerging technologies into practical use cases and scalable opportunities for Gilead.
• Lead the Digital Strategy innovation roadmap, identify opportunities to pilot, learn, optimize, and scale new approaches.
• Advance more intelligent, personalized, and connected customer experiences across the portfolio.

Build organizational capability and drive measurable impact

• Lead, coach, and develop a high-performing team of Digital Strategy professionals.
• Build deep digital expertise while ensuring Digital Strategy remains closely connected to Brand priorities and customer needs.
• Create mechanisms for sharing insights, practices, and learning across therapeutic areas so successful approaches can benefit the broader portfolio.
• Establish clear measures of success grounded in customer and business outcomes rather than individual channel metrics.
• Partner with Analytics and capability teams to develop learning agendas, measurement frameworks, and optimization approaches.
• Apply insights and performance data to continuously improve customer experiences and inform investment decisions.
• Scale successful approaches across brands and therapeutic areas where appropriate.

Success in this role will be demonstrated through the business and customer impact of digital strategies; increasingly connected experiences across media, content, CRM, web, data, and emerging channels; the effective testing and scaling of new capabilities; strong strategic partnerships with Brand and senior leaders; enterprise-wide sharing of successful approaches; and the attraction, development, and retention of digital talent.

Basic Qualifications

Bachelor’s Degree and 14 years of relevant experience, OR Master’s Degree and 12 years of relevant experience, OR PhD and 12 years of relevant experience.

Preferred Qualifications

• Deep expertise across omnichannel strategy, customer journey design, audience strategy, personalization, CRM, media, web, content, data, and marketing technology.
• Experience connecting customer insights, first- and third-party data, and behavioral signals to activation strategies.
• Strong understanding of AI and emerging technologies and their implications for customer engagement and marketing.
• Experience with enterprise marketing platforms and ecosystems such as Salesforce, Sitecore, LiveRamp, or comparable technologies.
• Experience translating data and technology capabilities into customer-focused strategies and scalable business opportunities.
• Demonstrated ability to influence senior leaders and operate effectively across complex, highly matrixed organizations.
• Strong executive communication, storytelling, facilitation, and influencing capabilities.
• Experience balancing strategic direction with pragmatic execution and advancing ideas from concept through adoption and scale.
• Pharmaceutical or biotechnology experience.
• Experience working in regulated environments.
• Agency, consulting, or technology experience, particularly when combined with client-side leadership experience.
• MBA or other relevant advanced degree.

People Leader Accountabilities

• Create Inclusion – knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
• Develop Talent – understand the skills, experience, aspirations, and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow and develop.

The salary range for this position is:

Other US Locations: $221,000.00 - $286,000.00.Bay Area: $243,100.00 - $314,600.00.

Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

For jobs in the United States:

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact [email protected] for assistance.

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.

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Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the  legal duty to furnish information; or (d) otherwise protected by law.
 

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.