Sales Operations Manager

This role is the primary resource for operational functions associated with driving revenue and margin for assigned retail accounts.  Key functions will include demand planning, inventory management, purchase order execution, POS & trend analysis, trade spend management and daily monitoring of overall business trends and operational performance.  This position plays an important role monitoring real time business issues, interpreting data and suggesting immediate action plans to address issues or take advantage of opportunities.  The role will work with Shark/Ninja internal cross functional resources to ensure business issues are communicated and acted upon in a timely manner as well as with direct account contacts.  Additional responsibilities include:

• Become a leading resource on customer specific needs and requirements while providing timely communication to both the account and company ensuring you meet the needs and requirements of both.
• Pull weekly business reporting documents identifying any call to action or highlights.
• Coordinate and track sales performance to promotional expectations with sales analyst and help formulate a future shipment plan based on the results.
• Work very closely with customer demand planning teams, sales director and sales analyst on all aspects of forecasting, inventory planning, orders, and supply chain management.
• Input the forecast in SFO and update Data Governance new additions and updated price lists to SFO.
• Conduct weekly meetings with customers’ replenishment teams to review recent results and confirm changes affected positively and negatively to the sales.
• Coordinate customers’ domestic/import orders with supply chain both in planning and availability dates
• Partner with Account Manager team on trade spend management. Input confirmed promotional plans into forecasting system.
• Partner with extended Amazon team to coordinate and build customer presentations, monthly business reviews, weekly flash reports and monthly consensus deck.
• Quickly develop a working knowledge of the kitchen and floor care business from both a product and consumer basis for our product and our competitions
• Provide monthly financial update and conduct a deep dive analysis into key operational/sales performance metrics.

Requirements

• Bachelor’s Degree or equivalent experience. (Concentration in Business preferred).
• 3-5 years of experience in demand planning/supply chain management or business analytics/financial role within the consumer products industry.
• Ability to draw insights across multiple complex data sets and incorporate into decision making.
• Ability to work in a collaborative team environment.
• Past operational or sales experience with Amazon or large retailer preferred.
• Must have demonstrated strong analytical skills, attention to detail, and advanced proficiency in the Microsoft suite of products.
• Strong communication, organization, project management and interpersonal skills.
• Must be able to set priorities and juggle several tasks within a fast-paced, deadline driven environment with a positive attitude.
• Ability to travel approximately 20% for corporate events and HQ (Needham, MA) visits.