Full-Time

Senior Customer Success Manager

Confirmed live in the last 24 hours

Cortex

Cortex

51-200 employees

Internal developer portal for software teams

Enterprise Software

Compensation Overview

A$210k - A$275kAnnually

+ Variable Pay + Equity

Senior, Expert

Remote in USA

Fully remote; candidates from anywhere in the US are welcome.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Kubernetes
Microsoft Azure
Docker
AWS
Google Cloud Platform

You match the following Cortex's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 7+ years of relevant experience with Customer Success, Customer Support or Professional Services
  • Knowledgeable about Cloud (AWS, Azure, GCP) and Containerization tools e.g. Docker, Kubernetes or Rancher etc.
  • Strong experience with customer interaction and support, Customer Engineer and Solutions Architect experience applies
  • Ability to manage multiple adjacent projects to success
  • Strong presentation, communication, & collaboration skills
Responsibilities
  • Be the customer's advocate by knowing their goals and use cases which allows you to then suggest process changes, product adoption, configuration and additional features to meet those requirements
  • Participate and prepare for Monthly and Quarterly Business Reviews with customers
  • Collaborate with Cortex’s product management, engineering and technical services teams to help identify new features and products
  • Continuously evolve best practices to technical product adoption and customer success
  • Manage our largest customers across APAC, ensuring the success of our enterprise deals
  • As an early member of our Customer Success team you will be able to shape the design and practices of the team as well as mentor others
  • Travel expectation of up to 30%

Cortex operates an internal developer portal that aims to improve the efficiency and quality of software engineering. The platform provides tools for automatic cataloging of code, continuous assessment of software quality, and reliable deployment processes. It is designed for software development teams and helps them manage and enhance their codebases more effectively. Unlike many competitors, Cortex emphasizes automation and ongoing improvement, which allows organizations to maintain high standards in their software development practices. The goal of Cortex is to help companies reduce their time-to-market and lower operational costs through its subscription-based services.

Company Stage

Series C

Total Funding

$109.6M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

-6%
Simplify Jobs

Simplify's Take

What believers are saying

  • Cortex raised $60 million in Series C funding for further development and expansion.
  • Recognition with the 2023 Technology Innovation Leadership Award boosts Cortex's industry reputation.
  • Acquisition by Boston Scientific could open new opportunities in healthcare technology.

What critics are saying

  • Increased competition from other internal developer portals may impact Cortex's market share.
  • Boston Scientific acquisition may lead to strategic shifts affecting Cortex's business model.
  • High valuation and funding may pressure Cortex for rapid growth, risking long-term stability.

What makes Cortex unique

  • Cortex offers a leading internal developer portal for enhanced engineering efficiency and quality.
  • The platform supports microservices and containerized development, providing a competitive edge.
  • Cortex integrates natively with GitLab, enhancing source code management for developers.

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Benefits

Competitive pay & equity

Unlimited PTO

Cortex Wallet

Comprehensive health coverage

Retirement plans

Gender neutral parental leave

Weekly virtual team bonding experiences

Quarterly team retreats

Professional & career development