Shift Engineer

Job Title

Shift Engineer

Job Description Summary

The Shift Engineer is responsible for the safe and efficient operation, monitoring, and maintenance of all technical systems during assigned shifts. This includes promptly addressing technical issues, carrying out routine inspections, coordinating with relevant teams for repairs or adjustments, and ensuring compliance with safety and quality standards. The role also involves accurate reporting of shift activities, supporting planned maintenance schedules, and liaising with both internal departments and external contractors to maintain continuous and reliable operations.

Job Description

The Shift Engineer is responsible for the safe and efficient operation, monitoring, and maintenance of all technical systems during assigned shifts. This includes promptly addressing technical issues, carrying out routine inspections, coordinating with relevant teams for repairs or adjustments, and ensuring compliance with safety and quality standards. The role also involves accurate reporting of shift activities, supporting planned maintenance schedules, and liaising with both internal departments and external contractors to maintain continuous and reliable operations.

1.4. Key Relationships

Internal Relationships: R&M Manager, Site Engineers and Supervisors, Operations & Maintenance Teams, Procurement Department, Health, Safety & Environment (HSE) Team, Senior Management

External Relationships: Clients / Client Representatives, Contractors and Subcontractors, Vendors and Suppliers

1.5. Job Purpose

The purpose of this role is to operate, monitor, and maintain all technical systems and infrastructure at the site during assigned shifts. The Shift Engineer ensures the safe, efficient, and reliable performance of equipment and facilities, responds promptly to technical issues, and supports continual improvement initiatives while upholding high standards of safety, compliance, and service quality.

1.6. Accountabilities

Key Result Area

Major Activities

Operation & Maintenance of Residential Infrastructure

• Oversee preventive and breakdown maintenance of electrical systems, DG sets, water pumps, STP/WTP, HVAC, lifts, fire-fighting systems, and other building services to ensure uninterrupted operations.

Safety, Statutory & Compliance

• Ensure all equipment complies with statutory norms (fire safety, electrical safety, pollution control, lift inspection, etc.). Maintain valid certifications and coordinate periodic inspections with authorities.

Complaint Resolution & Resident Satisfaction

• Ensure timely response and closure of resident technical complaints logged via portals or helpdesk. Monitor turnaround time and maintain satisfaction levels.

Vendor & AMC Management

• Manage service contracts, AMCs, and vendor performance. Verify service quality, approve work completion, and ensure timely renewals.

Energy & Resource Management

• Monitor and optimize consumption of electricity, water, and other utilities. Implement energy-saving initiatives and sustainability measures.

Budget & Cost Control

• Prepare the annual maintenance budget, track expenses, and implement cost-saving measures without compromising quality.

Team Leadership & Training

• Lead the site technical team, allocate duties, and provide training on safety, operations, and new technology.

Documentation & Reporting

• Maintain asset registers, maintenance schedules, complaint trackers, breakdown reports, and compliance records. Submit periodic Daily, MIS, MMR reports to management.

Other

• Proactively review workplace systems / processes to innovate and continuously improve the business performance and workplace experience
• Performs other duties as requested by your direct manager
• Occasional requirement to work extended hours during peak times or to assist with major functions/events
• Development of operational standards / playbooks / operating manuals for all aspects of the business

General Responsibilities

• Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards
• Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisation
• Work safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissions
• Comply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities
• Actively participate within a community or practice group by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield
• Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients and staff is available
• Comply with Cushman & Wakefield policy

1.7. Background & Experience

• 3-5 Years of experience in technical operations, facilities management, or maintenance within residential, commercial, or mixed-use developments.
• Proven track record in managing preventive and breakdown maintenance of building services (electrical systems, DG sets, water treatment plants, HVAC, lifts, fire-fighting systems, etc.).
• Experience in handling statutory compliance, safety protocols, and liaison with government/regulatory bodies.
• Strong background in vendor management, AMC administration, and contract negotiation.
• Hands-on experience with budget preparation, cost control, and resource optimization.
• Proficient in using facility management software and maintenance tracking tools.
• Excellent leadership, problem-solving, and communication skills.

INCO: “Cushman & Wakefield”