Law Enforcement Response Specialist

About the Role

The Public Safety Response Team (PSRT) manages requests for user data from police, the judiciary, and other government agencies around the globe. These often involve emergency circumstances that require an immediate response. Every request is unique and must be checked for legal compliance prior to commencing exhaustive research to identify the exact data requested.

We are seeking a highly motivated, detail-oriented person with a strong work ethic to join our team of privacy and safety specialists processing requests for user data. The successful applicant will be able to demonstrate excellent judgment, prioritize effectively, and work collaboratively while under pressure, communicating effectively with external and internal stakeholders.

What You'll Do

• Follow local government and Uber’s policies in responding to requests from law enforcement in a timely manner.
• Protect the privacy of our users’ data through a robust analysis of all requests against our stringent legal and ethical requirements.
• Identify, escalate, and respond to emergencies promptly and effectively.
• Manage internal and external stakeholders through clear, concise, and rational communication.
• Research and produce clear, accurate, and concise responses to requests.
• Be flexible and prepared to cover weekend duties and public holidays as necessary.
• Contribute to process improvement of procedures and new features/products to reinforce the data protection of our users.

Basic Qualifications

• Minimum of two (2)  years of experience working with government or public operations.

Preferred Qualifications

• Experience handling law enforcement requests and public health requests is preferred.
• Legal or investigatory experience is a plus.
• An ability to manage risk through operational expertise, efficiency & consistency.
• Professionally working with public health officials within a high-pressure and rapidly evolving environment.
• Able to work independently with impeccable judgment.
• Confidence and flexibility to operate in a fast-paced, rapidly changing environment.
• Skilled in various computer systems, internet technology, and software (Salesforce software, Mac, JIRA, Google Suite of services)
• Embody the highest standards of integrity, ethics, and accountability.
• Enthusiastic about Uber and the opportunity to have a big impact!