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Full-Time

Client Success Manager

Operating Rooms, Mountain/Central US Remote

Confirmed live in the last 24 hours

LeanTaaS

LeanTaaS

201-500 employees

Cloud-based healthcare operational optimization

AI & Machine Learning
Data & Analytics

Compensation Overview

$90k - $115kAnnually

+ Bonus + Stock Options + 401(k) Match

Senior

Remote in USA

Category
Customer Success
Customer Success & Support
Required Skills
Communications
Requirements
  • Bachelor’s Degree in business, healthcare or a related field, or equivalent years of related experience
  • 4+ years of experience in a client-facing role
  • 5+ years of healthcare-related experience
  • Exceptional organizational skills and attention to detail
  • Effective written and verbal communication skills
  • Ability to travel 25-50% of the time
  • Proficiency using computers in an office environment (MS Office, Gsuite)
  • Experience utilizing data analytics tools (i.e. SQL, Tableau, Excel)
  • Proactive client-specific solutions, support, and guidance through effective and insightful face-to-face and written communications
  • Ability to multitask and adapt in a fast-paced, diverse and evolving environment
Responsibilities
  • Work closely with the Product Implementation team to successfully launch iQueue for Operating Rooms software at both new and existing clients
  • Collaborate with hospital leadership teams and staff to grow relationships and demonstrate product ROI
  • Train clients of various roles in hospital organizations on application features
  • Identify opportunities for engagement to increase the value our clients receive from iQueue by monitoring usage and trends through the use of various applications
  • Collect and synthesize client feedback and determine when to communicate to internal teams for product enhancements
  • Serve as the first point of contact and problem solver for client issues, routing them to the correct internal team(s) when needed
  • Research client issues to develop actionable recommendations, and deliver a strategy to help meet users’ goals
  • Lead client calls with healthcare staff, managers, directors, and executives in which you discuss goals and a path towards continued success
  • Create internal and external facing reports to answer questions about client data, health, and engagement

LeanTaaS provides innovative cloud-based solutions targeted at improving hospital and infusion center operations through predictive analytics, machine learning, and lean principles. This company utilizes advanced technology to enhance patient access and optimize healthcare delivery, reducing overall costs. Its proven track record, evident in its adoption across 180 health systems and over 1,000 hospitals in 49 states, showcases its leadership and commitment to enhancing healthcare efficiency and capacity.

Company Stage

Series D

Total Funding

$223.8M

Headquarters

Santa Clara, California

Founded

2010

Growth & Insights
Headcount

6 month growth

1%

1 year growth

4%

2 year growth

22%

Benefits

401(k) match

Comprehensive healthcare benefits

Generous pto

Parental leave

Monthly reimbursement for skill building

Monthly reimbursement for wellness, transportation, & home office

Education reimbursement for select courses/programs