Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.
Your role:
Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. The Group Product Manager (GPM) assumes product ownership of a number of critical experiences within the Global Relay Archive product line and is responsible for defining, managing and evangelizing their product roadmap, driving product excellence within their teams, working with clients to capture key requirements and partnering cross functionally to discover, define and develop differentiating customer led experiences.
Reporting to the Archive Product Director, you will collaborate with senior management to develop and promote the vision, strategy, and roadmap for your product area in alignment with Global Relay’s business goals. You are responsible for leading a number of Technical Product Managers. Both setting the overall direction for the team but also ensuring a culture of personal growth, safety and respect.
Your Job:
- Provide product leadership and accountability for your product area.
- Collaborate with senior management to develop and promote your product area’s vision, strategy, and roadmap with the business.
- Work with customers and customer facing teams to identify business needs and propose competitive solutions.
- Maintain a prioritized backlog and roadmap for your product area that is aligned with the larger product strategy and customer needs.
- Define product requirements using business needs/goals, initiatives, use cases, epics, workflows, etc.
- Work with your team to break product requirements into iterations so business value is delivered with each release.
- Collaborate with Engineering, Test, Architecture, and UX to design, plan, and build appropriate solutions.
- Serve as primary product expert (functional, not technical) for the products for which you are responsible.
- Coordinate and manage cross-product dependencies within the Product Management team.
- Manage the product life cycle including successful product launches, iterations, and product end-of-life.
- Support Marketing, Provisioning, Sales, and Customer Success by leading the development and maintenance of various technical marketing collateral, announcements, release notes, FAQs, user guides, etc.
- Coordinate beta testing and launch of new products and features with customers
- Participate in product performance benchmarking activities
- Manage direct reports by conducting one-on-ones, reviews, coaching/training, and ensuring appropriate workload is managed
About You:
- 8-10 years of product management experience for a SaaS or enterprise software company
- Excellent verbal and written communication skills – able to communicate effectively with technical, business, and C-level executives
- Experienced leading multiple initiatives across multiple Agile teams, working directly with and in partnership with Engineering
- Strong requirement management skills (elicitation, analysis, use case modelling, workflow, documentation, etc.)
- Flexible and practical problem solver, able to work effectively in a growing organization
- Demonstratable direct line management experience; coaching/mentoring/training others
- Experience within the financial services industry services is considered an asset and desirable
- Strong technical background is considered an asset as is having experience working with enterprise applications and cloud services at scale
What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
