Job Description

About The Role – Sales Engineer

The Sales Engineer is senior client facing role that requires a minimum of 3-5+ years of technical experience in the manufacturing sector. You will play a starring role in the Litmus sales cycle, drawing on your expertise to show the value that an IIoT platform can bring a customer. You have a keen understanding of what happens on a factory floor in both discrete and batch production processes and you understand the broader ecosystem of industrial software such as MES/MOM, CMMS, SCADA, Historians, etc.  

Your most important contribution will be your ability to understand the technical challenges that customers are experiencing with Industry 4.0 and IT/OT integration projects, and then to show how the Litmus platform bring value. You will design applications, demo the product, field technical questions, deploy small pilots, and facilitate valuable business interactions.

Job Responsibilities:

• Perform high-level analysis of prospects business processes, procedures and requirements in preparation for solution presentations. Ability to uncover, understand and capture business and technical requirements.
• Prepare custom, detailed solution presentations based on the findings and understanding of the customers’ business requirements. Deliver product solution demonstrations in support of the sales process.
• Work with Account Executives to provide product, business and technical knowledge in support of sales activities and strategies.
• Responsible for providing feedback from the market to Product Management and Development regarding additional products including gaps between product functionality and market/customer demands.
• Liaison with Product Management and Development to understand details of product direction and communicate information back to sales organization.
• Communicate with Product Management and Development to provide valuable field input into new product requirements.
• Staying abreast of product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical issues. This includes participating in internal software testing, delivering internal training and providing support for Value Added Resellers as necessary.
• Work with colleagues to enhance and maintain the quality and effectiveness of demonstration scenarios. - Ensure smooth pre sales to implementation account transitions by facilitating "handoff" process with a focus on continuous customer satisfaction.
• Provide sales with ongoing support in fulfillment of RFI’s, RFP’s and other customer/prospect driven requests.
• Where necessary, engage marketing and field pre sales to deliver webinars including recorded or live demonstrations.
• Provide assistance and expertise to Value Added Resellers during the sales cycle to include analysis of prospects business requirements, solution architecture and solution presentations.
• Attend conferences, participate in Customer Meetings and Customer Focus Groups to stay on top of changes in business issues, requirements, regulations and technology to understand where the market is going. Participate in local, national and international Customer User Group conferences.

Qualifications

About You

You are motivated, intelligent, personable, creative, and ambitious - but most of all you want your work to matter. You are excited by technology, you are great with people, and you excel in a team environment.

You will also need to be a culture fit – ours is built on honesty, hard work, integrity, teamwork and respect for others.

Finally, you are passionate about being a part of the fourth industrial revolution.  

Qualifications:

• BS/MS degree in Electrical, Industrial or Computer Engineering.
• 3-5+ years of technical experience in the manufacturing or industrial sector in IT, OT, Automation, Process Control, Continuous Improvement, or related field.
• Previous experience as a sales engineer or in a technical sales role highly desired.
• Experience with IIot or IoT applications, projects, or platforms is a strong asset.
• Ability to troubleshoot basic JavaScript. Python and write logic in multiple languages
• Technical skills in Cloud and Hybrid Cloud Infrastructure with the major vendors such as Azure, AWS, GCP, and Cloudera.
• Familiarity with industries such as Automotive, Food & Beverage, Chemical, Life Sciences, etc. 
• VMWare and Inter-Networking, familiar with Cloud Object Storage and Kubernetes/Container solutions.
• Experience with APIs and / or scripting (Python, etc.).
• Basic understanding and experience with databases SQL or NoSQL.
• Willingness and eagerness to learn new technologies.